Your service is a joke. Click that or follow this link: https://comca.st/3dmD3n4. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We miss Time Warner. @GetSpectrum The WORLD has a pandemic and you raise rates? As a result, you have been temporary blocked from accessing the website. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. Now I'm furious. It is the second largest cable operator in the United States. Asking for help, clarification, or responding to other answers. The cable goes from the pole in my backyard to my neighbor's house. So, what can you do if youre dealing with an unburied cable in your yard? You can also check their website for updates on known outages in your area. Shameful. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. Shortly thereafter, that video went viral at more than 2 million views. If it was gas, electric, or plumbing, I would say not to touch it. @GetSpectrum Your letting me down! Want easy home advice delivered right to your phone? How do we safely remove these without getting electrocuted? As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. He would also remove the phone and cable boxes and all the wiring once connected to those services. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. A few years ago Spectrum acquired Time Warner Cable. In most cases, Spectrum leases access to utility poles. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Hello, @user_ff2852. delays are possible. If there is a weblink to report these issues, please send it to me. The first step is to be sure you know the difference. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. $55 in monthly increases over less than four years. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. Williams charges $95 an hour. Thanks for escalating this Rustyben. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. @GetSpectrum internet out twice today so far. -HB, I understand the frustration that issues on the account can cause. What does 'They're at four. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. It is the second largest cable operator in the United States. Having problems? Thank You. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. I don't think this is allowed. Even after speaking with him. First, call the service provider's phone number listed on your bill. I have a problem with Spectrum Disappointed and concerned. All rights reserved. No one has been out to my property to address the downed exposed lines. Are you able to view a service point for local cable tv service in either direction? Your dispatch is the problem, undersized and a separate dept. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If you are experiencing problems with Spectrum, please submit a report below. The "Xfinity Support" graphic replaces the "To:" line. Click "Send a private message" and private message me. In most cases, these lines are installed when your home's being built. I have escalated your issue to the Comcast Team available to these forums. Question About Spectrum Voice (Landline) Caller ID Information? They say the cable will be buried later in the week. ^JC, We are glad that this working and apologize for the inconvenience. I'll have to give it a shot. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. Seems easy enough for a coaxial/tv cable. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. And I have a very loud mouth. Criterion Digital 2023. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. . He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Just watch out for your own sprinkler systems. Using an Ohm Meter to test for bonding of a subpanel. I was wondering if I could just pull it up and rebury it myself. Advertisement. ', referring to the nuclear power plant in Ignalina, mean? A minor scale definition: am I missing something? rev2023.4.21.43403. "Signpost" puzzle from Tatham's collection. Never dig before calling the state number. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. Please send me a private message and include your full name so I can assist you. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Are you experiencing issues or an outage? I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. -HB, I understand the frustration that issues on the account can cause. Very reliable. Useful comments include a description of the problem, city and postal code. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Add a comment. Great news. power is back on but no internet. The best answers are voted up and rise to the top, Not the answer you're looking for? For more information, please see our This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Verizon service typically comes in underground, he said. So, the bigger question, why does it keep happening? Thank you for visiting and posting on our Forum. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Keep your trenches or holes at least 18 inches away from 811 markings. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. In the 'To' field, type 'Xfinity Support'. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Last problem: April 29, 2023 at 5:33 p.m. She said ever . Mastering the fine art of adjusting bifold doors. We have live sports, international channels, and premium channels, and pay-per-view extras. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. And I have a very loud mouth. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Below is a sample of our national line up. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. No one out at all. This **** goes out MULTIPLE TIMES a day! But comm lines on your property are easy enough to move a foot or so to the side. Could you please send our team a private message with your full name and full address? I was patient before. Who has the worst service. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! You may want to contact Verizon to report low hanging cable lines. Please send us a Private Direct Message so that we can get started on addressing this concern. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. paulbfagan 3 yr. ago True! Ensure you are first signed in, then you will see an icon at the top right of your page. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Strangers rallied to help. Click the "direct message" icon. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! In most states you need to call before you dig. The density of these reports is depicted by the color scale as shown below. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Honestly, @Ask_Spectrum your WIFI is trash! This option is available 24 hours a day, 7 days a week. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Terrible service I want a credit for the downtime and the poor service. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . To see the lineup available at your location, click here. Try visiting the following official links: We are happy to look into this further. that's ridiculous and you won't be keeping me as a customer. I can't go anywhere else to work for obvious reasons. The most recent Spectrum outage reports came from the following cities: Where is the line down? Copyright 2018 Scripps Media, Inc. All rights reserved. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Thank you for making this comment and letting us know about this line. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. Spectrum outages have been causing frustration for many of the company's customers. @Ask_Spectrum we are trying to watch the congressional hearing!!! If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. The cable goes from the pole in my backyard to my neighbor's house. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. We have called and spoke to multiple, nice service reps. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Hi dan999999. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. @Ask_Spectrum outage again in Brooklyn. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! - BMitch . Find out what is going on. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. 1. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? -JB. This article was published more than4 years ago. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. A tree in my back yard has two large branches resting on the phone/TV cables. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. @Ask_Spectrum outage again in Brooklyn. I thought these forums were public. In 2016 Spectrum acquired Time Warner Cable. It's your service or modem. It is the second largest cable operator in the United States. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. Tips? Parabolic, suborbital and ballistic trajectories all follow elliptic paths. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. At the moment, we haven't detected any problems at Spectrum. @Ask_Spectrum is there an outage in my area? Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. Is it in the street, your yard, etc.? Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. And its a new box. That said, cable lines tend to be buried fairly shallow. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. What do you mean to post publicly.? Spectrum serves homes and businesses in 25 states. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. I must say the third young man was very helpful and didn't try to pawn me off on someone else. I was patient before. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Even after speaking with him. Thats exactly what happened to Carole Meyer in Fishers. Click the "New message" (pencil and paper) icon. The following are the most recent problems reported by Spectrum users through our website. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Can the game be left in an invalid state if all state-based actions are replaced? Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Check back often for a reply in this thread from a Comcast Official Employee. A few years ago Spectrum acquired Time Warner Cable. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . Thats a drainage problem. It looks like you're new here. It is the second largest cable operator in the United States. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Please enable Cookies and reload the page. However, they didn't prune anything near the cable. Thanks for contributing an answer to Home Improvement Stack Exchange! When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. What happens when the person who buys your house calls for a locate? i tried calling them but they just say they are restoring outages for people still. We look forward to meeting you there! For new concerns, please create a new topic in the appropriate forum. Move a gas meter 150ft or install your own gas line? How can I pause and rewind live TV using the Spectrum TV app? When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. . If you have any tips or frustrations you wish to share, please leave a message in the comments section! @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. With our new Xfinity support direct messaging, you do not need to input the name of a person. Need for water pressure regulator when increasing supply line.

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