A free inside look at company reviews and salaries posted anonymously by employees. Click on a service above for more options or click here to look up another property. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. You can report a missed recycling or waste collection online via the Kier website. Verified Listing. If your complaint covers more than one body (e.g. If you need extra assistance, we will try to put you in touch with someone who can help. We have a separate policy for Social Services complaints. Rating. Submit Review. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. If you are approaching us for a service for the first time, (e.g. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council For the best experience please use a JavaScript enabled browser. Fill in the online form. Wales, Bridgend, Bridgend . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Instead, theyre full of the info you need to get things sorted. If you think a vehicle has been abandoned, you can report this to us online. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We believe that all complainants have the right to be heard, understood and respected. 62 Village Court, Broadlands, Bridgend, CF31 5DY. 2nd Floor, Optimum House, Clippers Quay, Salford We therefore expect you to be polite and courteous in your dealings with us. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. However, we also consider that our staff have the same rights. If you had to pay for a service yourself, when you should have had one from us, or if you were entitled to funding you did not receive we will usually aim to make good what you have lost. Appalling customer service. Learn about working at Kier Group in Bridgend. Email: We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Companies can ask for reviews via automatic invitations. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Fill in the online form. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . Best and worst companies at resolving issues. Anybody knows if you can call someone here criminal? We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. Tel: 01656 643643 Email: . Create a profile and sign up for Job Alerts. For example, the Welsh Language Board about services in Welsh. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Well always be on hand with guidance and support to help you get the results youre looking for. Sometimes, you might be concerned about matters that are not covered by this policy e.g. 1 Kier Group reviews in Bridgend. kier bridgend complaints. Reviews from Kier Group employees about working as a Truck Driver at Kier Group in Bridgend. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! And one of Kiers workers was grinding metal and sparks was flying everywhere. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. Thursday every week. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. We can collect larger household items such as sofas, doors and beds. Happiness score is 63 out of 100 63 3.3 out of 5 stars. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. So many issues with everybodys homes its unbelievable. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. let you know within this time why we think it may take longer to investigate, let you know where we have reached with the investigation, and. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Register for nappy and absorbent waste collections, and find out the rules for using this service. For the best experience please use a JavaScript enabled browser. We will show how the mistake affected you. If we formally investigate your complaint, we will let you know what we have found in keeping with your preferred form of communication. Thanks for your interest in the Recycling Operative position. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Unfortunately now getting legal advice to sort it. Our Cabinet also considers our response to complaints at least twice a year. You will then be given the name of the person responsible for communicating with you while we consider your complaint. Our. Customer service is awful and they dont accept responsibility . 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. . Worked for this company for many years when they were part of sheffield council. Employers / Post Job. Glad to finish here and move on. We will tell you who we have asked to look into your concern or complaint. STAY AWAY from this developer. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! Thank you for your understanding. Company reviews. ComplaintsLegal and Regulatory ServiceBridgend County Borough CouncilAngel StreetBridgendCF31 4WB. Then like us on Facebook and follow us on Twitter. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. You can ask for a copy of our form from the person with whom you are already in contact. If your request was completed after 12pm they should be collected tomorrow. You can be certain that youre talking to the right person at the right time. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. Working at Kier Group in Bridgend: Employee Reviews | Indeed.com Find jobs We appreciate your views and will use them to improve our website. Click on a service above for more options or click here to look up another property. If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Email: Kier Group plc. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . Garden waste collections are available to Bridgend County Borough residents. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. DO NOT SUPPLY - they are most unprofessional! . We aim to clarify any issues you may be unsure about. Reviews from Kier Group employees in Bridgend about Pay & benefits. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. When I went down to point out the laws surrounding noise I was told to f*** off back into my flat.A truly awful company. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Tel: 01656 643643 Opens in 1 day. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Terrible customer service. I was swimming in my local swimming baths. Tell them that you want us to deal with your concern formally. If you are expressing a concern on behalf of somebody else, we will need their agreement to you acting on their behalf. So he was doing it whilst people swimming until 2 oclock. 3.3. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Snapshot; Why Join Us; 704 . Please check with your phone provider if you are unsure about how much a call will cost. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. Good pay and work/life balance, good bunch and lads and supervisors. Chris. If it is more serious, we may use someone from elsewhere in the Council or in certain cases we may appoint an independent investigator. We will let you know when changes weve promised have been made. 62 Village Court, Broadlands, Bridgend, CF31 5DY. If the complaint is about a body working on our behalf (e.g. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. We have a separate policy for Social Services complaints. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. Thank you for taking the time to submit your feedback. When you express your concerns or complain to us, we will usually respond in the way we explain below. The work carried out is horrendous and I cannot believe how BT can use them. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! They call themselves builders? Normally, we will only be able to look at your concerns if you tell us about them within six months. If we got it wrong, we will always apologise. Resolver is free. If you have a concern, raise it with the person you are dealing with. Anyone can write a Trustpilot review. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Inept upper management working on an "old boys network" basis. Your feedback. If necessary, we will produce a longer report. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. Cardiff - Conway House. I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Click on a service above for more options or click here to look up another property. I shall have no option but to now take this up in a more formal legal way . Conway House, St Mellons Business Park Cardiff . Submit Review . If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. If there is a simple solution to your problem, we may ask you if you are happy to accept this. Theres no jargon in our rights guides. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. We also ensure all reviews are published without moderation. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. They are rude and arrogant staff are werid people I QUIT! Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. All rights reserved. The service Ive received from Kier has left a very bad taste in my mouth! Cardiff - Conway House. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence. Click on a service above for more options or click here to look up another property. In all honesty a company like this should not exist at all. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. The extent of this investigation will depend on how complex and how serious the issues you have raised are. Contact details. I see a lot of ppl complaining about kier. 2nd Floor, Optimum House, Clippers Quay, Salford We may exceptionally be able to look at concerns which are brought to our attention later than this. Manchester- Optimum House. Find out how we combat fake reviews. Manchester- Optimum House. Click on a service above for more options or click here to look up another property. You can report a damaged or faulty street light online via My Account. Absorbent Hygiene Products and Nappy collection service request. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. brian kim, cpa clearvalue tax net worth . 2023 Resolver Consumer Online Limited. 2023 Trustpilot A/S. Salary guide. Operative. Please leave your bags or containers out for collection. If we did something wrong, well apologise and, where possible, try to put things right for you. 685 reviews from Kier Group employees about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. Complaints Officers can advise on the type and scope of complaints they can consider. Age concern, Shelter etc who may be able to assist you. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. This will be provided for each financial year. This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. Bridgend Maesteg Road, Tondu Bridgend CF32 9HZ Cardiff - Conway House Conway House. If we did not provide a service you should have had, we will aim to provide it now if thatis possible. Click on a service above for more options or click here to look up another property. Slectionner une page. Ppl of ethnic origin get blackballed or a victim racial filtering. Write a review. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. If we find that we got it wrong, we will tell you what and why it happened. Email: You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. I recently had my place rewired and a few things weren't how I wanted them. also considers our response to complaints at least twice a year. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Find out how we enforce anti-littering rules in Bridgend County Borough. Recycling service complaint; Schedule. Click on a service above for more options or click here to look up another property. Enter your name, phone number and email address. Information provided by various external sources. Learn more about Resolver Pro and how to claim your business. This policy does not apply to Freedom of Information or data access issues. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. have been disadvantaged personally by a service failure or have been treated unfairly. I was picking up my wife, with the kids in the back. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find more info on Cylex | See Reviews . Upload your CV. Complaints Officers can advise on the type and scope of complaints they can consider. He was professional and patient. Refuse service complaint; Report missed collection; . However, if you'd rather complain directly, you can use the above address to contact Kier. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Additional sacks for refuse because you have run out - Must be pre-ordered via the . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 All rights reserved. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. For the best experience please use a JavaScript enabled browser. All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. All it took was one call and I had an electrician out within two days. These folks decided to conduct work outside our block of flats at 2 in the morning. In complex cases, we will draw up an investigation plan. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. If you have requested a missed collection before 12pm they should be collected today. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: The Ombudsman expects you to bring your concerns to our attention first and to give us a chance to put things right. If you are experiencing an infestation of Mice, Rats, Bed bugsor Cockroachesat a residential property, we can arrange a free visit from our Pest Control Team. have been treated unfairly or received a bad service through some failure on the part of the body providing it. 203469. Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP . Click on a service above for more options or click here to look up another property. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Nov 09, 2020. Click on a service above for more options or click here to look up another property. You can also use this concerns and complaints policy if you are someone under the age of 18. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. Resolver can help you send your complaints to Kier. If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. If you do not want this to happen, it is important that you tell us. This could be by letter or e-mail, for example. - Bridgend - 19 November 2022. Kier Group. Click on a service above for more options or click here to look up another property. Conway House. Weve helped millions of people find a resolution. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Bullying is common practice as is disability descrimination. They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead.

Belgian Malinois For Sale Los Angeles, Highway 34 Greeley, Co Accident, Articles K