Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. 11% Mail-In Rebate Good Through 4/23/23. If thats not it, theres a strong chance that theres dirt build-up on the pilot tube. Insufficient gas supply, unstable pilot, carbon buildup on electrode or wire/pilot tube damage are the probable reason behind this error code appearing on your screen. With dust blocking the heater, there will be a lack of necessary airflow resulting in incomplete combustion. Press the Wi-Fi setup button and hold it for 5 seconds. I have a new Rheem RTEX-24 on the 2nd floor replacing a typical tank-style heater installed by licenced plumbers I have used before with no issue. But if the gas pressure is fine and you still see the blinking status light, the next thing you need to check is the jacket holes. Clear the air intake free from any debris. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. The Rheem tankless water heater code means that incomplete combustion is taking place in your heater or it may be that the water flow is too high. There are many potential issues that can cause the red light to blink twice. The error code 13 keeps coming on even after I reset Mike R., Plumber 17,335 Satisfied Customers 20 years of plumbing experience, including high end homes and service. Pressure switches- Make sure the pressure switches are not kinked. Establish and follow a routine preventative maintenance program. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. Each reference mark above or below these points indicates an approximate change of 10oF. There are several potential reasons behind it. Inspect the gas venting system and the chimney. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. You need to make sure that all faucets are closed. We have a Richmond on demand hot water heater. Heres a shortcut on how to solve the eight-four flash issue: Weve discussed the blinking light codes youll frequently occur in the Richmond gas water heaters. Error Code 12 Error code 12 represents a low flame signal. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. What does error code 12 mean on a Kenmore gas heater? You can select from an electric model or gas model. new electric tankless Rheem 18kw giving E5 code with shower on. It may be set too low. Tankless water heaters can provide a continuous supply of hot water, while a tank will run out of hot water. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. If you do not smell gas, proceed to turn on all electrical power to the appliance. Rheem Tankless water heater code E5 is a diagnostic alarm from the control panel. We use cookies to ensure that we give you the best experience on our website. Only the thermostat is to blame for this problem. No, these units cannot be converted from one fuel source to another. You can raise the desired temperature if you want to turn the burner back on again. Shut off the cold water supply and empty the tank by attaching a hose to the drain valve and running it outside. The Power Direct Vent is a seal combustion, direct vent water heater that may be installed up to 60 feet away from the homes outside wall. You will find yours on the water heater rating plate. They were up-front about not being familiar with this model but followed the manufacturers installation instructions. Water leakage and water touching the wick or rope sensor. Otherwise, the heating element may go bad one more time. So we created the Richmond ENCORE Electric Water Heater with LeakGuard . An E5 error code occurs when there is an issue with the temperature sensors or a malfunction with the boards. For an electric tankless heater, this shouldnt be much of an issue. The Wi-Fi LED light will also be red if youre facing this issue. Eccotemp 45H/HI LP/NG Whole Home Tankless Water Heater Manual *English; How to Replace the Flame Sensor on the 45 Series; How To Replace the Over Temperature Sensor on the 45 Series; Gas Piping Facts: Information for properly sizing gas lines for use with tankless water heaters; Gas Pipe Sizing and how it affects the functionality of your 45 . Richmond Water Heaters offer a comprehensive line of water heaters, from tank to tankless, electric to gas, all designed to meet all consumer needs. These units obtain combustion air from the outdoors. You might have a faulty thermostat. Tankless electric water heater E5 error code. This is winter in the Midwest, so the water coming into the building will definatly be on the very cold side compared to other seasons where this may be less of an issue. Youve done the self-fixes you can do. The shutoff valve may also need to be replaced depending on the issue. The code should clear on start-up. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. If it goes out, repeat steps 3 to 9. If you smell gas, stop and dont try to light any appliance, touch any electric switch, or use any phone in your building. The most common reason behind it is having a poor gas supply thats not sufficient to light the heater. More often than not, this issue is caused by carbon deposits on the electrode. They were up-front about not being familiar with this model but followed the manufacturers installation instructions. Tankless Electric Water Heaters. It means that the heater is calling for heat and its trying to achieve the desired temperature. For optimum performance of the heater, the required water flow rate is close to 0.66 GPM. Remove any obstruction you find in it and make it free from any debris. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Cleaning your water heater vent is easy if you follow the steps below. You can check it with a multimeter and replace it if it has gone bad. Any ideas on this? Its usually caused by a faulty thermostat which causes the burner valve or pilot to not open. Start very cautiously by checking out the area around the FVS and make sure that there are no harmful gases present. Check that the ground conductor on the water heater is properly connected. If the pilot still fails to light and you get the blinking code, replace the pilot assembly. However, it can also be caused by a faulty thermostat. All you have to do to get rid of this error code is to make sure that the tank is completely filled with water and recycle the power to it. The gas control thermostat is at fault here. Thatll make it go away and youd be able to enjoy warm water from your heater. The anode rod should be removed from the water heaters tank periodically, for inspection. If there is a loose electrical connection within your water heaters system, your reset buttons thermometer can trip (regardless of the waters temperature) if it picks up the heat from that loose wire. Did you know that your water heater, operating for many years in the basement of your house, could be dangerous, even if it was professionally installed Toggle the ON/OFF switch located on the lower assembly to the OFF position. Inspect the thermocouple to determine if it is dirty or damaged in some way. Well, if cleaning doesnt work, replace the air filter. What are the famous short story in the Philippines? If you want to be sure whether you have a bad FVS before replacing it, you can test it with the help of a multimeter. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. Thatll make sure that the gas valve will no longer be stuck in the open position and youll be able to operate the heater smoothly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Establish a routine preventative maintenance program and make sure you are following it. All Right Reserved by HeaterFixLab. Luckily, you can easily reset it by pressing the red button. Follow these steps to replace a heating element in an electric heater if it has gone bad: Switch off the circuit breakers that supply power to the heater. Wear protective gear if possible to cover your eyes, hands, and body. Press and release each of the buttons once. First, check the water heaters circuit breaker in the service panel to make sure it hasnt tripped. Unfortunately, the vapor sensor can also give faulty readings when it goes bad. Contact customer support if you feel overwhelmed by the job and need expert guidance. Its located right at the bottom of the unit. Another thing that can cause this problem is when the pilot burner orifice is clogged. What to do. Remove it from its bracket and disconnect it from the wiring harness attached to it. Drain the water all the way if youre planning to replace the lower heating element. Open up windows and install ventilators if necessary. For more information, please see our Its a safety device and it automatically breaks the power circuit to the heating element to prevent scalding. In fact, his aim is to help his readers to fix the issues with their heating appliances easily.More about us . Save my name, email, and website in this browser for the next time I comment. Richmond is one of the reputable brands, with several quality appliances on offer. If that is the case, you need to wait for the water heater to recover after an abnormal demand. Unthread the cap at the very center of the regulator. Wait 5 minutes to clear out any gas. If you find no hot water in the pan, disconnect the rope sensor, dry it, and put it back on to get rid of the blinking light. If its disconnected or the wiring is damaged, replace it. All you have to do is to replace the thermostat and the blinking codes will go away. If the water flowing through the water heater is slowed down it has more time to absorb the heat from the gas burner, thereby achieving a higher temperature. Related: Resetting a Rheem Tankless Water Heater: Ultimate Guide The Combination Gas Control comes set at its lowest setting for safety purposes. Heres a quick glance at these blinking codes and their solutions: If the LED light in the heater stays solid red, it usually means one of these issues: The way to fix this code depends on the reason that triggered it in the first place. Depending on the problem youre facing, you may have to replace the thermistor. Model Number: RMTEX-27 Menards SKU: 6835467. The flow sensor measures the amount of water entering your system and communicates the data to the control board of your unit. Communication error or issues with Wi-Fi connectivity. Is the Richmond hybrid water heater EnergyStar compliant? Replace the cap after cleaning it clean with a sponge or soft cloth. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. The good thing about these heaters is that they wont work before filling the tank with water. It means issues with the chamber sensor. Press the reset button on Rheem tankless water heater. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. Corrosion or Scale Deposit On Heat Exchanger. While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. The keypad will beep and youll be able to start setting up the Wi-Fi. If necessary, turn in more. Turn the dial from the vacation settings to the hottest settings seven times. No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. Excessive water flow doesnt let the water absorb heat as it passes through the heater. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. Do not use gas control knob to regulate gas flow to burner. Make sure you hire a qualified technician to diagnose why it tripped in the first place to avoid injuries in the future. If the burner access door is removed, the burner access door gasket must be replaced. Take off the filter and check the air intake line to see if it is dirty. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. Register; Verify; . Check that the water heater is securely connected to earth ground. Its most commonly a thermostat or heating coil issue, which can be verified with an electrical tester. In this guide, youll learn about the common blinking codes for both gas and electric heaters. In this section, we will take an in-depth look at the causes behind Rheem tankless water heater code E5 and explore simple solutions. Through the air filter, combustible air is fed to the heater. Any code that has anything to do with the FVS requires your full attention. Thats how you can replace it. If doing it doesnt solve the problem or the electrode wasnt dirty in the first place, inspect the pilot tube for dirt. The Richmond Hybrid has a 10-year tank leak warranty and a 10-year parts warranty. If the breaker has tripped, switch it off, then switch it back on. Owners Manual Customer Guide to Services and Programs LomondBusinessCenter Mail: VASCC,P.O.Box1197,Richmond,VA23218 Phone: 1-800-552-7945,1-804-371-9967 Fax: 1-804-371-9350 Water Heater Repair: CustomerswithaLoad . Issues with the shutoff valve like its failing to open or close as needed. I was hoping some of you could confirm if my thinking I'd correct and maybe shed some light on why it may not be the best idea? Poke it with a wire and try to get it out. Why does my water heater turn off by itself? You will thus need to set the desired water temperature. Plus, they can be installed in locations where a storage water heater may not fit. As youve seen, there are many potential reasons behind this error code and therefore, many possible fixes. At 40 psi water flow will be maximum. Start by replacing the sensor and the wiring. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. Depress and hold the gas control knob all the way down. UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. Whenever he finds the perfect solutions to any issues of heating appliances after doing in-depth research, he loves to share them with his readers. The pilot burner should be cleaned or replaced in this case. Gas leaks. Start by checking the gas pressure with the help of a manometer. Your tankless water heater may run hot and cold due to a broken flow sensor. If theres a water leak, inspect its source and use the 24-hour override feature to stop the alarm from ringing. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. This error code indicates high water temperature limit tripped. Hey all, just installed a new tankless water heater and am getting the high flow code of E5 at higher temperature settings and faucet count. Rheem fault code 05 - Indicates imperfect combustion. Stiebel Eltron DHC Trend Point-of-Use Electric Tankless Water Heater: 4.3: Excellent: Very good: Excellent: Buy Now: On Home Depot: Rheem 18kw Tankless Electric Water Heater: 4.3: Great: Very good . Instead we have luke-warm water if more than one fixture is turned on. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Running every faucet at once may overwhelm your heater and fail to heat. The E5 code appearing on your heaters display due to one or more reasons like too much water flow, incorrect gas pressure, blocked air intake, clogged exhaust, dirty air filter, lack of airflow in the room, and corroded heat exchanger. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front. To fix the E5 issue, ensure the correct gas pressure, adequate water flows, blockage-free air intake & exhaust, and proper ventilation in the room where you place your water heater. The status light indicates the water heaters status/condition depending on the color and blinking pattern: If the status light is not blinking blue, relight the pilot. It will be very hard to run out of hot water if you are using a tankless water heater. This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. Go two turns and check to see if the flame is strong enough. The sensing burner is a device that detects incomplete combustion during operation of the water heater. Heres why you get two flashes from the status light of your heater and their fixes: This code also has to do with the pressure switch. Toggle the ON/OFF switch to the ON position. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. While the previous code indicated that the pressure switch was stuck closed, the three flashes code represents that its stuck open. Besides that, a damaged gas supply or faulty pilot wiring can also cause this issue. This is why the E5 code on the electric tankless water heater is seen. Replace the combination gas control (thermostat). The anode rod should be removed from the water heaters tank annually for inspection and replaced when more than 6 of core wire is exposed at either end of the rod. If there are bubbles, this indicates a gas leak that must be corrected. Relocate the heater if necessary. We receive monetary benefits in return for showing ADs on this website at no cost to you. Electric is wired to specs using 3 separate, double pole 40 amp breakers, each with an 8/3 wire, to each of the 3 heating elements in the unit, wired by licensed electricians. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. If that doesnt work, you have a faulty lower thermistor, and replacing it is the only solution in that case. Increase supply voltage to rated voltage. This indicates a wiring error or a high resistance to earth ground. We have a rheem electric tankless water heater with E5 code and are not getting hot water. Blocked Air Intake 5. If the wiring has gone bad, you need to fix it. Gas supply is off or too low to operate. So stick your flathead screwdriver in to increase the gas pressure, youre gonna go clockwise. The status light in Richmond water heaters is great for informing the users about the condition of the water heater. If the gas supply is fine, then it could be caused due to other issues of the pilot light that include wiring damage of the pilot tube, build-up of carbon deposits on the pilot electrode, as well as the pilot igniter wire being damaged. COPYRIGHT 2023. Electric Water Heaters. Hot surface ignitor not positioned correctly. The high resistance caused by a loose wire produces a substantial amount of heat that can eventually cause fires. The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. Thus, Rheem electric tankless water heater error code E5 will appear on the screen. Close the valve on the cold-water pipe feeding the water heater. With that said, all the other blinking codes well talk about here represent that something is wrong with your heater. Everyday Low Price. Toggle the ON/OFF switch located on blower assembly to the ON position. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Ignition failure doesnt detect flame signal, Abnormal combustion after detection of flame signal, system lose the signal. Go to the next step if you do not smell gas. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. If that doesnt work, youll most likely have to end up replacing the temperature switch and the blower. It is brand new - electric. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Gas Water Heaters Encore XR90 Induced Draft A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks* View Product Encore Powered Damper Provides up to 10% more hot water than standard Essentia (register) models* View Product Power Vent Uses indoor air for combustion with flexible venting options up to 100 feet. Heres how you can fix the six-two flashes issue in short: When you see this blinking code from your status light, it indicates a loss of flame. From . Press and release the COOLER button until the desired setting is reached to decrease the temperature. No, the direct ignition sends a spark to the main burner when hot water flow is detected. Use a garden hose to rinse the filter down and scrub it with a brush. One of the heating elements may have to be replaced if theyve gone bad. When the faucet is opened, the water flows through the Richmond Tankless Water Heater, which heats it to the temperature youve digitally set. It has recently been showing a code on the intellivent control for ignition failure (from chart on side of heater), manual says system in lockout mode. I have a newly installed RTEX - 18 Rheem tankless water heater. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Once you have that cap off youll notice that theres a plastic adjustment inside that increases or decreases the pressure going to that equipment. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. It indicates issues with either the thermal well or the gas control thermostat itself. Throughout development, Richmond engineers have been highly attentive to the role LDO robustness will play on product reliability and consumer satisfaction. What Does The Bosch Hot Water System Error Code EE Mean? If there is not enough or no hot water, it could be that water usage may have exceeded the capacity of the water heater. Heres the summary of fixing the eight-two flashes: When theres a fault detected with the electronics in the water heater, this blinking code will pop up.

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