Use of this website signifies your agreement to our, / Changing your default email address or phone number. All Rights Reserved. All Dates. tickets can be for sports, concerts, theater and live entertainment. Please help. Remind me when call center opens. The worst customer service that I have ever experienced. 292 ', Enter your email address, the access code, and your phone number. Fastest way to talk to a real StubHub rep. I was told a week ago that my case was turned over to a technician and would be contacted within 48 hours. Communicate regularly so that you are aware of problems or upcoming needs. Agent. They contact you, and the email even looks like it came from StubHub support. Or, they can contact you as a seller listed on StubHub. Use of this website signifies your agreement to our. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Discuss the issues you have had with StubHub and work with their customer service team to find a resolution. How To Contact StubHub Corporate Office Headquarters. I will be contacting my Attorney General as well as filing complaints with any relevant organization. Explain your scenario, and provide any applicable evidence. Delivering tickets 21. Check out our FAQ Call us Give us a call if you need help with something urgent. My family flew from Seattle to go to the Cowboys game tonight and I cant get my tickets from stub hub because I accidentally spelled gmail wrong!! To update your primary email address or phone number: Did you find it helpful? If you were the buyer and gave the incorrect email address contact StubHub or send a private message to@TeamStubHuband someone will be able to fix it for you. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. again worst customer service ever. You can contact us by commenting in the thread below, but the fastest method is by sending a private message to any of our Moderators right here on the Community! StubHub competes in a variety of industries, such as ticket exchange and ticket resale. What happens is, the "buyer info" email that you send the tickets to, is actually a stubhub email address that's been generated specifically for that order. Were always here to help. let's see how dumb they are over $25.00 when lawyers will cost a pretty penny. Danielle is the author of this solution article. Open our virtual assistant, click on "Contact : Are you still with me?Me: yesAgent. We'll do our best to get back to you in the next 24 hours. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub, Like, share & subscribe to StubHub on YouTube at, Check out StubHub's Instagram pictures and videos at. Filed today. My Listings. Ask the Community Contact Support Related Articles . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% My American Tourister luggage is defective. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub phone numbers 1866 788 2482 5 8 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHub's email addresses? StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Or is any of the information above inaccurate? Cookie Notice the exact pickup location and times. My understanding is the tickets should be transferred on Ticketmaster to my name and email address, I should then receive an email from Ticketmaster separately to my email address and he loses access to the tickets. As I'm looking for a corporate office number to speak with someone with the authority to make a decision, I find that it only leads me back to the customer care line. Are you the buyer or seller because you post is confusing? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 1. The latest review Stubhub ticketing was posted on Apr 11, 2023. 'Under 'Have an access code,' select 'Find your order.' Enter your email address, the access code, and your phone number Select 'Continue' You don't have an access code but you bought tickets as a guest See your tickets by setting up or logging in to your StubHub account: Go to 'Profile' then 'Sign in' Sold tickets on StubHub but don't have them. Hello, they solved something for you. Yes Customer Service. Under 'Email address' or 'Primary phone,' select the pencil. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with StubHub Customer Service. Please log in again. +44 20 8068 4317 Line opening times (UK time): Mon-Fri 07:00 - 20:00 Weekend 10:00 - 19:00 Hi @Lee36. Then I was told that in compensation I would be able to sell my tickets on "Last minute Services" within an email. The company took my money! But its complicated. Sorry we couldn't be helpful. This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. Eventually found the page below. When I call back 4 days later I am told I have been marked urgent and someone would get right back with me. I paid over $8,000 only to be disappointed and lose all my money. That's how stubhub knows you've sent the tixx and it also protects identity of the end buyer. 5)A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company word of mouth recommendations from friends and colleagues are very valuable.and believe you me, I am not a happy satisfied customer. Sign up for a free account. Stay away from this company unless you want to get screwed. You can email the site owner to let them know you were blocked. The action you just performed triggered the security solution. hours. Tap the first drop-down menu to see 'Settings'), Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it). jane.doe@stubhub.com). Sign In. jdoe@stubhub.com), which is being used by 88.9% of StubHub work email addresses. StubHub Contact Info: Phone number: (866) 788-2482 Website: www.stubhub.com What does StubHub do? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com We are changing the way you register and sign-in to the StubHub Community. Call 1-866-788-2482 to speak to a customer service representative from StubHub. and our It's often the quickest way to sort something out. 50. miles of. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! is there a way to contact stubhub that isn't their phone number, facebook or twitter. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Entering barcodes on StubHub listings or sales, Uploading PDF tickets to a StubHub listing or sale, Selling a type of mobile ticket and transferring it to the buyer. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Absolutely ridiculous lack of real customer service. StubHub is a ticket reseller. So you send the mobile tixx and stubhub then forwards the tixx to the actual end buyer. In all, StubHub uses 5 work email formats. Here's what's shakin' on South Island. Address 199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. . Re: Can I contact my buyer? Check out our directory. Such a shame to ruin a good music experience with this lack of customer care. Buying Selling Account & Settings Getting your Mobile transfer tickets Understanding your order's delivery status Event statuses when buying tickets Reselling tickets bought on StubHub Postponed or rescheduled events You can call 866-788-2482 or send a dm to @TeamStubHub and explain you have a pass and they can assist. No. Youll also connect with other readers who want to make the world a better place. My Sales. (business & personal). The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Either is possible (and other creative approaches might come up). Customer Service Number: 1-866-788-2482. What should I do? Whats the Booking.com refund process? My Whirlpool stove is defective again. The customer service is terrible and are looking to only take your money and not deliver your physical tickets or help in any way. They buy good feelings and solutions to problems. If you click on the chat option, there's an option in the bottom right that says "contact form" that will let you send an email. Re: I accidentally put the wrong email when buying tickets. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. proven methods for fixing any consumer problem. : Is there anything else I can help you with?Me: you havent helped me with what I came here for, 3)The customers always right right? Here's what can you do to speed things up, The memberships are costly and have no value. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. To update your primary email address or phone number: Go to 'Profile' then Settings (on the StubHub app, go to 'My tickets.' Tap the first drop-down menu to see 'Settings') Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it) Under 'Email address' or 'Primary phone,' select the pencil. StubHub reviews first appeared on Complaints Board on Apr 8, 2008. Claim it and get a lot of features. free lookups / month. Required fields are marked. If you could help me correct this, that would be great, Im freaking out. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. They responded with "sorry for the confusion" Then I was tossed around this embarrassment of a customer care line, where they proceeded to talk over me and answer my questions with more questions. GetHuman features available: Best alternatives to phone. Please advise on how to find this information. Why are travel refunds taking so long now? To write a complaint about StubHub and get an answer from the officials of StubHub, Complaintsboard.com's objective complaint writing and answer providing system can be used. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to @TeamStubHub and someone will be able to fix it for you. The login page will open in a new tab. Email address customerservice@stubhub.com Call-back available NO Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 9am Average wait 10 Rank (overall) 2 Alternate methods phone, email, web Quality of communication 57% Quality of help 77% Customer votes 693 your customer service department should be embarrassed. Stubhubs terms and conditions do not allow for communication between buyer and seller. As long as the tickets were transferred by the seller you are fine. million verified professionals across 35 million companies. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. I have the same case, I accidentally put the wrong email when buying tickets. SO MUCH FOR THEIR GAURENTEE! All Rights Reserved. Waited too long to get a passport? 4)Identify and Anticipate Needs Customers don't buy products or services. 199 Fremont Street, Floor 4San Francisco, CA 94105 USACorporate Phone Number: 1-415-222-8400Fax Number: 1-415-222-8552Customer Service Number: 1-866-788-2482, Your email address will not be published. 199 Fremont Street, Floor 4. Initial StubHub complaints should be directed to their team directly. Pro tips & talking points. You may or may not have one. You can find contact details for StubHub above. Copyright Coporate Office Headquarters -2023. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. After logging in you can close it and return to this page. Can I just go ahead and resell these on another website and be certain I don't run into an issue of double purchase? Founded in 2000 and headquartered in San Francisco, California, StubHub is a San Francisco-based ticket exchange and resale company. {{ userNotificationState.getAlertCount('bell') }}. I listened my tickets on StubHub as mobile transfer and. When I replied to the email saying I'd like to take advantage of that, they replied with "sorry that was a mistake, that option is no longer available for tonight's show" I replied with "This will be for tomorrow's show, how do I move forward? " will see them in court how much will that cost stubhub? Recieved tickets for the steelers game for christmas day when we got there our seats were not together! Every order is 100% guaranteed. Alternatively, you can send us an email at Customer service all the way to your seat, 2000-2022 StubHub. How do I get it fixed? Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. Contacting StubHub - by phone or otherwise While 866-788-2482 is StubHub's best toll-free number, there are 3 total ways to get in touch with them. 11-10-2021 . Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. How do I change my default email address? {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. It's often the quickest way to sort something out. Sorry we couldn't be helpful. Now 3 days later I get an email telling me to do the same things I have tried a dozen times already. NEVER BUY FROM HERE, NEVER. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Under 'Have an access code,' select 'Find your order. Is this your company? Help us improve this article with your feedback. Absolute WORST COSTUMER SERVICE. You think they would notice and email is wrong I have been on hold for over an hour with no one answering and it keeps just hanging up on me!!! U am not really sure how to contact the buyer as well. No events within. Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. I cannot find any way to contact StubHub. StubHub has resolved 66 complaints. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. San Francisco, CA 94105 USA. How long should it suffer? Use the access code from your order confirmation email to see your tickets: See your tickets by setting up or logging in to your StubHub account: Did you find it helpful? No phone number, no email, no chat. Lots of answers to questions are in our FAQ. This website is using a security service to protect itself from online attacks. Thanks for your message we aim to get back to you within 24 hours. After the switch, you will enter the email address you use to access the community in order to reset your password. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Heres what to do. Did we mention it's free? Lorem ipsum dolor sit, amet consectetur adipisicing elit. Plus, we have insightful letters, insider tips, and more. Inexperience with ticket buying, would like a refund. 1,915 talking about this. Up to 5 Click to reveal StubHub U.S. and Canada Reviews | Read Customer Service Reviews of www.stubhub.com Events & Entertainment Events & Venues Event Ticket Seller StubHub U.S. and Canada StubHub U.S. and Canada Reviews 7,481 Bad 1.6 VERIFIED COMPANY www.stubhub.com Visit this website Sort: Most relevant ma. Primary ContactRobert SimmonsHead of Customer Support Operations199 Fremont StreetSan Francisco, CA 94105[emailprotected], Secondary ContactJames AndersonHead of Customer Product199 Fremont StreetSan Francisco, CA 94105[emailprotected], Chief Executive Eric H. Baker CEO199 Fremont StreetSan Francisco, CA 94105[emailprotected]. If you need help with any problem,please contact us through this form. Quick & Easy Sell event tickets from any device in a few steps Massive Audience Over 100 million fans buying 1.3 tickets per second on StubHub Secure We'll help get your tickets to buyers wherever you are Get paid Receive payment from StubHub directly I've had great success with selling tickets on StubHub, even for those last-minute tickets. Restrictions apply. All Rights Reserved. StubHub is a multinational company founded on 2000 by Eric Baker and Jeff Fluhr with its headquarters located at San Francisco, California, United States and key people behind it being Jill Krimmel and (President) .. StubHub has the following subsidiaries: Subsidiary. Amazon didnt receive my return package. The latest complaint misleading ticket sales was resolved on Aug 29, 2014. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Other common StubHub email patterns are [first] [last] (ex. At this time if you need to change your email address on file, you will need to contact us so that we can make this change for you. Customer Service. Since you accepted the transfer (yes, it is true that if you are logged on to another TM account and click on the accept link, it will assign the transfer tickets to that email address). Your IP: StubHub has an average consumer rating of 2 stars from 292 reviews. Yes Orders. Were always here to help. Contact. How to win your consumer dispute using the Elliott Method. 199 Fremont StreetSan Francisco, CA 94105https://www.stubhub.com/, Main: (415) 222-8400Customer Service: (866) 788-2482. Worst service ever and do not deliver what customer expects. We found clear and detailed contact information for StubHub. Listed tickets tonight and stubhub sent an email saying the listing is not available to purchase and that they will contact me within 3 days to confirm the listing ?? Customer service all the way to your seat, 2000-2022 StubHub. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. It is a terrible business and horrible customer service. StubHub corporate office address Print StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Was this answer helpful? Should airlines pay for what they've done to us? Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. We'll do our best to get back to you in the next 24 hours. STAY AWAY! If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Looking for a particular StubHub employee's phone or email? How to change the delivery method of my sale. Same here. Our help is free. Game is at 7. Performance & security by Cloudflare. My Tickets. 208.97.145.23 I requested a refund on December 21, 2021 and have not received anything - not even an email update. You're all set! The more you know your customers, the better you become at anticipating their needs. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We'll do our best to get back to you in the next 24 Plus, it's the end of the semester and we're throwing a party! Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The most common StubHub email format is [first_initial] [last] (ex. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. still has not resolved my issue. 150-0043, Shibuya, Dogenzaka, 2 Chome1012 B2, Japan. I have spent the last two hours online with a chat agent, because I couldnt wait on hold any longer because thats all your phone agents do ask you to go on hold while they look into it for you then you kill your phone battery waiting for some imbecile to get back to you.Here are some things you could learn1)Listen to your customers dont just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.Example from real chat Me: Are all tickets on your website in US currency?Agent: Hey Jennifer Im sorry to hear that, let me see how I can help, 2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you dont listen to their needs. Me: This is all of the info I was providedAgent.