The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Enter the package details. Returns Made Easy. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Seal your box with plastic or nylon tape at least two inches wide. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. Make sure you know what you can ship and what you cant to avoid delays and fines. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Read our most popular questions and answers on how to handle return shipping for items you've sold. 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In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If the seller is responsible for return shipping, its important that they cover the costs. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . To create a shipping label with FedEx, follows these steps: 1. If you dont ship the item back by that date, we may close your request and you will not receive a refund. For items that have a total cost of $750 or more, signature confirmation is required. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. I have been waiting for a few days already for you to act. I tried suggestions from websites to get around this message, but I was not successful. Copyright 1995-2023 eBay Inc. All Rights Reserved. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Are you sure you can't send it USPS Priority International? Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. If youprefer, you can provide the buyer with another method of returning the item. Ship the item back and hope that I will get reimbursed the shipping cost? I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. What number should I call for customer support? I would use the Facebook link you were sent. You can also find more information in our full article below. 05-25-2022 They told me to ship the item to an address they provided. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Confirm your return address on the label. United Parcel Service of America, Inc. All rights reserved. Choose how fast you want your package to arrive. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. I had paid directly with credit card through eBay (not Paypal). Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. A dialog will open as you type your search terms. Choose the label you want to send to your buyer. There no other option in my city. Wrap items separately and use cushioning material. the seller is asked if they want to provide a return label or have eBay do it. Just print your own shipping label with postage and then schedule a Package Pickup. Buying used phones requires a little bit of willingness to learn.". The return shipping label feature is available for all domestic USPS mailclasses. Don't trust them. Simply print the label on normal paper and tape it to the package. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. Return shipping labels don't include insurance. I requested a return, and the seller agreed to this. 3. Archived post. SelectExamples of alternative shipping arrangements below for more information. Oh - missed that. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Help for buyers and sellers. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. Wait for the package to be returned. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Depending on the reason for return." Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. I'm returning an item - Seller can't give a shipping label. If you want return shipping to be insured, see our section on alternative return shipping options. Was it a Not As Described reason? I'm in Prague. Welcome to the Returns board! How to use your eBay earnings to purchase shipping labels. For more information, please see our There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. Something went wrong. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. How to complete a label-free, box-free return. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." Tip If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Get Your Package Ready. You have 21 days from the date you opened the return to ask eBay to step in. View cart for details. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Returns may be handled differently on them. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Who's responsible for return shipping costs depends on why the item is being returned. @missjen316 wrote: There is loophole in the new return system. What happens if the item is damaged while it's being returned? Or did you pay with a credit card? Log in, make a label, send it back and move on. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. zip code are eligible for Free Returns. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. There are several ways you can send an item back to the seller. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. There are several ways you can send an item back to the seller. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Please do so as soon as possible so I may get this shipped back. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. If you're not able to resolve things with the seller, you can ask us to help. Select 'Internet Options'. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Return shipping costs when you use an . - edited Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Chargebacks are not often heard about here from the buyer's perspective. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. You will have an unreasonably short 10 calendar days to ship the return with those funds. I'd create a "paper" trail. I am a busy person so i forgot to check one last time if it was reset. Copyright 1995-2023 eBay Inc. All Rights Reserved. 03-14-2018 I purchased a phone but it was locked by PIN once it's turned on. After completing the steps, you'll receive a QR code. When you use an eBay label, tracking is automatically included. Click on Send an eBay Shipping Label. The only time an automatic label can be provided by the seller or eBay is if both are in the US. See our Partial refund guidelines for more details. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Under Browsing history select 'Settings'. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Now I'm supposed tosend items back. You can return your package using a label from Your Orders. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). Seller "can't send a return shipping label. You haven't provided me with a return label or the funds to purchase one myself. 03-14-2018 how long do I have to before my refund request is cancelled? The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. Contact the seller for a return shipping label. I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. What site do you login with? Welcome to the Shipping board! And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. The charger wouldn't be a big deal to me if the phone was not PIN locked. In the message section of the return, write to the seller. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! Other ways to send the item back. and send return shipping labels from one interface. Chargebacks go through PP. eBay will not be able to force the seller to refund the postage once you have mailed the item. Seller can't send a return shipping label and I can't open dispute. Youll need to ship the item back before the date stated in this email. So I think the mechanics of return shipping will be a moot point. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Hopefully I won't have to do a chargeback. What can Ebay even do? If they agree, youneed to send funds to cover the cost. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. Ifyou use an eBay returns label, tracking details areautomatically uploaded. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" If you choose to use your own carrier, we recommend using a tracked service. Thank you for the reply, much appreciated. 10:08 AM I started a return which the seller accepted but I got this message. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! I sent a message the seller for a return label, but there was no reply. If you don't have one, you can order supplies online or buy one at The UPS Store . Thanks,pjcdn2005. If the seller wont cover the cost, let us know by asking eBay to step in. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. 2. Don't use duct tape. You can return items in the following ways: To see which options are available for your return, go to Your Orders. (I think Customer Service agents are allowed to extend that time period for international transactions.).

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