What do the lights on my router mean? It is always great to hear that our agents are providing a quality service. TV provider cancellation fees. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise. 4 days ago. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Follow the instructions to set up your new PIN. on Thank you for all the help. If you have a legitimate reason to get out of a DirectTV contract then you can do so at no charge. 05-10-2017 To continue to get the best out of your handset it is important to keep it up to date. That's brilliant information@Filomenaand as there must be litterally hundreds in the same position, then any questions can be referred to this thread. Instead, they couldn't be bothered to deal with my complaint so they closed it in secret without telling me hoping I'd forgotten. You could be dissatisfied with how one party is handling their end of the contract. Sometimes there are more texts being sent than the masts in the area or that O2s network can handle, so you may see a delay in message delivery. If you can upgrade, you may be able to get a special discount just for you. (, I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out that manager is the one who is also in charge of complaints. Bev Brown If you'd like totake part,why notregister? If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and business processes are adequately protected from information security and business . This was later renewed, but When I heard about her contract she was given I was appalled at how much she was paying for what she was getting. If this doesnt work call 1780 free from your mobile, or +447802 090 100 and you will then receive a text to tell you the correct number to call. 17-02-2021 Get a new mobile number your new network provider will give you one. What more could you ask for? Then they tried to blame these "unprecedented times" as a reason for me to accept their offer. Email. Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 Give us a call on 01329 558 558 and speak to Tweeting a message uses about 500KB, but if youre uploading lots of photos, itll eat up more. 28-09-2018 Alternatively, to check your handset and tariff are set up for International Roaming or discuss adding a Bolt On, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. So further to my post above, I didn't update in a while because before my subject access request to o2 was delivered (takes up to a month) and just before my 8 week complaint deadline to go to the ombudsman, the whole of England went into lockdown AND I caught covid-19 and was ill for 6 weeks and ended up in hospital. More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. We are proud of what we have achieved and are excited to continue on this journey of growth and success. Cox: Up to $120. Call 901 from your handset to access your voicemail. They explained everything in a non-technical way so it was easy to understand. Then hold you hostage with a cancellation fee the price of a 2nd hand car. Madeleine Lock 15:18, on conclusion - if you have been missold a business contract by aerial direct, do not be fooled. Shame as I have been with them for over 15 years. Here are 8 tips for writing great reviews. Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. We often link to other websites, but we can't be responsible for their content. 23:15. Switching information can be requested separately to requesting your PAC/STAC code, which helps explain the process in more detail. Our team aim to reply to all enquiries within one working day. However, it is possible that the phone has a fault. 5 days ago, Peter Dixon So effectively I'm stuck until november 21 having already been paying the same costs since 2018!! If youre not at the end yet, youll need to wait or pay an early termination fee. Click here to see O2s other numbers and charges. For your security, only the account holder can cancel service. I mentioned this in my complaint email too them and the company said that they reviewed the call and that I accepted all when called, admittedly I was a little foolish here in trusting the company and didnt really know what I was getting intothey have offered other resolutions apart from cancelling/shortening the contract but knowing what I know nowI dont want anymore ties to this company. Connect your business to the world, effortlessly. Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. Firstly, check that the Do Not Disturb (DND) is deactivated on your phone. With attachments, it can be anything from 500KB for one photo, to several MB for large documents. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). Then I got my subject access request docs from o2 and aerial. Or chat to us online and well do our best to help. Youll need to give this code to your new network provider to complete your switch. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and UpCounsel accepts only the top 5 percent of lawyers to its site. For a STAC, text STAC to 75075. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. They have also told us the complaint dept is backed up to the hilt and therefore we should call them into a thread .where hopefully they can expedite matters in a more timely manner. Support lines are open between Monday - Friday 08:30 - 17:30, Get the best communication tools for your business. 15:15. We use dedicated people and clever technology to safeguard our platform. When turning the router off, wait approximately three minutes before turning it back on. (https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx). on If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. Our team aim to reply to all enquiries within one working day. protect and process the data you submit. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Arnold Greenhalgh .p.s. 3 days ago, Anne Tune When your SIM is locked you will be unable to make or receive calls or texts. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. If you dont have an Account Manager, call 023 9260 3055. You can also use your voicemail abroad. Direct Debit is our easiest method of payment. This website uses cookies. Has anyone been able to sucessfully get out of their contract? What they do should be illegal if it isn't already. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Requests made after 4 pm or on a weekend or bank holiday will be completed within 2 working days. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, Text to switch For a PAC, text PAC to 65075. 05-10-2017 Find out more. protect and process the data you submit. Below are some quick and easy first line checks you can do to fix any issues: The first step is to ensure all cables are connected and not loose. If the issue persists, test an alternative handset. Contact your Account Manager if you have one. Want High Quality, Transparent, and Affordable Legal Services? There could be any number of reasons why a contract needs to be terminated, both good and bad. On your start date, just set up your Wi-Fi router, connect your devices and start enjoying your connect broadband. Try an alternative method between the handset, headset (if possible) and hands-free speaker phone. And by the way, the manager who was dealing with my complaint told me there was no point in making a complaint nt anyway since in their internal procedure, everyone would agree I was wrong and so would the ombudsman, and they went ahead and closed my complaint with out my knowledge or permission??? Check your area To cancel your Sky TV subscription you will need to make direct contact. Following this, if you are still experiencing technical difficulties with your handset, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. UK PO15 5UA. 18-02-2020 08043921. For a STAC, text STAC to 75075. If you dont have an Account Manager, call us on 02392 60 30 55. Any Extras (such as a recurring Data Extra) We are a broker not a lender (FCA Registered Number: 729695). If your purchased plan includes call recording we will supply you with a username and password to the connect portal. After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. So in support of my claim, i wanted to obviously make a subject access request , since i am alleging i was missold my contract on the phone and needed recordings of the calls. Every time I have phoned I have been very well looked after. It is crucial that the possibility of a termination be built into the contract itself so that all parties are aware of their rights to the termination if necessary. on You can check your network on our Network Status Checker tool, seeing both your current coverage but also planned improvements. Shirley Walters Experience seamless connectivity and resilient operations with our reliable and secure connectivity solutions. I'm here on behalf of my daughter. Your lovely comments will be passed onto Charlotte, who will be pleased to hear that she was able to help you. Again, check all the cables are securely connected. 12:20. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are a broker not a lender (FCA Registered Number: 729695). Hello folks. Answering your telecom questions and understanding our unified product offering. (We will provide you these details, please contact us if you want your pin updating.). Hi Ben, thank you for your excellent feedback. on This is when you transfer your existing phone number to your new mobile phone and/or contract. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. Keeping your mobile number or getting a new one. If you have continuous signal problems there are ways we can help to try and improve this. I will mention our heads of community here @Marjo and @Martin-O2 to see if they can help, 28-09-2018 i havent had time to submit my SAR for the calls since i've been super busy but i am going to do it tomorrow. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). more, http://www.o2.co.uk/business/myo2business, https://www.aerial-direct.co.uk/claim-your-discount/, https://aerial-direct.itclientportal.com/ClientPortal/Login.aspx, https://www.draytek.co.uk/support/downloads/vigor-2862. They have only charged me the agreed contract amount once for the 3 months I've been on it. 13:25. We sell a range of handsets, broadband, hosted and fixed line products and services. if you are a personal custimer, you will be treated as if you were one in the eyes of the law. A: The preparing activity, or with its permission another activity, may reinstate a canceled document by issuance of a notice of reinstatement. Company no. Cancel your DIRECTV service Get info on how to cancel DIRECTV services. I tried twice recently and gave up both times. She was a student, who went to O2 to get a mobile contract. 12:52. They took advantage of her vulnerability and nailed her. Waiting for your PM! We used to have a contract, and learned that canceli. PAC code: 27-10-2017 Leaving us for another mobile network might affect any other O2 services youre using. To set this up or if you have any further questions about how you are billed please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Think its to do with your wireless signal? info@contractaerial.com, 1275 Glenlivet Drive, Suite 100, Allentown, PA 18106. If a post answers your question. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway If youre stuck with a problem, need help with your device, or just want to know more about a particular topic, we probably have the answer to it in Help and support. If you ever need us please don't hesitate to call us on 01329 558 558. Contract termination can happen, voiding the documents legal binding in some cases. Monday Friday, 08:30 17:30. As they had been decent (or so I thought) so agreed over the phone. This company is quite possibly the worst example of a trusted partner. We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes. Early exit fees. 4. It contains everything you need to set up your broadband including a wireless broadband router, a micro filter and set-up guide. on I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. Stay connected and collaborate seamlessly, no matter where you are. Give us a call on 01329 558 558 and speak to one of our friendly advisors. @Makembill These so called trusted partners are disgusting. login to My O2 for help. Social media he also said, i could not use the phone call to add to my complaint. Excellent service Aerial Direct. Simply visit the settings on your device and locate the update software button. 5 days ago. Was this document helpful? Our information security and business continuity policy is available upon request. Please set up an alternative contact number in MyO2 to do so. I was treated with courtesy and my query was dealt with quickly. There are a number of factors that can influence your wireless signal from other electronic equipment, walls, floors and even the location of the Wireless Access Point. on Extra 10gb data not added onto rolling contract, I am being billed for a number i do not have, A step-by-step guide to registering on our forum. Support lines are open between Monday - Friday 08:30 - 17:30. Excellent communication and information. 12:55, on AVOID! Thanks, I have contracted Citizens Advice, they said I may have a claim but it would be up to me to prove that I was misled. I logged an official complaint with 02 who just said the same thing After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. 2023 Trustpilot, Inc. All rights reserved. Aerial Direct is an award-winning, UK-based, managed communications expert. So I'm thinking I'll probably summarise what I want to aerial, but expect to have to go to the ombudsman. The activation happened as advised and I was up and running. If youre taking your phone as well as your number to another network, youll need a Network Unlock Code (NUC) to unlock it. 5 days ago. Alternatively, you can email a scanned copy to, To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (, Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. 2. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Please view our Privacy Policy for more information about how we - edited but regarding my query on the call recordings, they said a manager will call me back. However, the initial resolution letter contained the text saying it was a deadlock letter. As I say, I never realised that this company had so many issues until this year. 05-10-2017 on on A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. If it is a particular number that cannot call in, check that they are not on the blacklist directory. DP Find out how we combat fake reviews. 4 days ago, I made the call about S P Two As soon as you use the internet on your mobile or tablet, your using data. Please visit our online guides to understand more about Wireless Access Points. Kacey was really helpful with addressing two of my issues with new contract and new sim card. 15:41. We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity Best Mobile Service and Solution Provider Mobile Industry Award 2021 & 2022 Customer and Digital Excellence O2 Direct Partner Network 2017 - 2022 Large Business Bev Brown If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. We are delighted to hear that you had a great experience with our service. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and secondly, aerial direct are dodgy as heck. 95MB for a TV show and 570MB for a film. one of our friendly advisors. 04-08-2020 Ive posted a link a few times to the best place to report, this is similar to what happened to me. First, You Gotta Call DirecTV. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. Wing rear, part number 35779. For a standard canceled by the Defense Standardization Council (DSC), however, the DSC must first approve the reinstatement. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 3 days ago. Markets Act 2000. Thank you. protect and process the data you submit. Surinder Singh was brilliant in dealing with new new phone enquiry and was very responsive and clear throughout the process.Thank you very much. Press * and then 4 If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Call recordings can be obtained by single calls or an entire archive of the last 21 days. Find out O2 can't/won't look at my complaint as its with plan.com, plan.com can't change my contract even though its electronically signed up with them as M & J agreed it (even though the terms are different) and M & J are saying there's nothing they can do to change it - I'm paying almost 50 per month for a really basic contract that could be a 20 per month SIM only contract to a 'normal consumer' (which I am, but they've signed me up as a business).