Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. In the bill they sent us by e-mail, they wrote: I'm sorry you lost money but you have to be careful who you give money to. Luckily, these institutions caught the intrusions and notified me. They referred me to their relocation specialists who spent two hours trying to find me accommodations. Made online hotel reservation for Best Western, Willerby Manor, Hull. I thought that was my room charge. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. Please do not book any reservations from this website, they are scamming people. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. Be aware of the scam! like I got caught in this CCI*HOTEL RES800-468-3578 It would be helpful to explain the process you went though so other people dont end up booking on the CCI site when they assumed they were booking on another site or with the hotel itself. Even though we canceled in the correct timeframe, CCI charged us $233.51 anyway. Getting there starts here. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. Business Profile GuestReservations.com Travel Agency Contact Information 4023 Kennett Pike # 53238 Wilmington, DE 19807-2018 Visit Website (917) 933-5719 Average of 187 Customer Reviews Customer. I had the same experience. As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. As in #3 Getaroom are a prepay site. What went wrong? When I arrived at hampton inn un baytown, tx I got charged for that room again. While we realize the process can sometimes be confusing, we do not feel we deceived or mislead in any way. more than the motel would have charged us directly. I called the CCI 1-800 number and was transferred to the customer service. They have duped millions of travelers with no action from government. Read full review of CCI Hotel Reservations and 4 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Made a reservation on the spot for $75. We repeated our complaints. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Please listen to the recording that night about 7: 30 pm involving that haggle Welcome to our customer reviews and complaints page for CCI Hotel Reservations. Did you complain to your credit card provider? I drove down the road 1 mile found a room, for $159.00. Reservation #R2937669554 The room price was $125.80 This complaint was posted by a verified customer. A major hotel brand may have their own APP which you can download and securely use, and some third-party booking sites have APPs. You cannot get through to them via phone calls or emails. So many things to watch out for. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. What a fraudshould not exist! As for the Service Fee, thats a whole different matter you will need to follow up separately with Getaroom. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. This people are crooks that need to be put out of business. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. The customer service rep I spoke to would not answer my questions. I declined and am now disputing the charges with our credit card company. Same thing happened to me with doubletree hotel. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. "You know what, " I said. Doing the math, it appeared that our cost, with breakfast, was around $25. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. When I called their number I was under the impression I was calling the Super * Motel. > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. Unbelievable what people do for $ to make other lives miserable. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. CCI*Reservations.com Get a Room, Nonrefundable booking but not yet charged to credit card, Agoda is still the same bad as it is ,Any idea how to get re. This company is nothing but FRAUD. When I arrived at the hotel on March 19, I checked in, went to my room and called the event organizer to confirm that it was still on. CcI reservations did the same to us and worse! Why does it take me away from speaking directly with the hotel and also charge me over $100 more for my three day stay than what the charge was from the hotel for the same room? He said that he found a motel 6 in marysville ca that took cats. Plus they added a $553.73 charge for what they call a service fee? I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. This people are crooks that need to be put out of business. Fraudulent third party reservation practices. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? THis is exactly the same procedure we went through that we read in all the negative reviews. It's been three weeks and nothing yet. I made reservation for two separate room: Ref. Double charges for hotel res. On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center Your resolve to return said price at the end of stay. Used them to book a hotel and they never actually made the reservation. Be careful when you book a room online. I then called CCI* Hotel Reservations several times and got nowhere. The company then fraudulently tells banks the consumer agreed to terms. I can't be in two places at one time! Submit a complaint and get your issue resolved. They aren't licensed to operate in California. Regardless of what you thought you booked, all reservations through Getaroom is prepaid. CCI Hotels are a Rip Off. This review was chosen algorithmically as the most valued customer feedback. QUITE A MARKUP. CCI Hotel Reservations - cci hotel reservations, CCI Hotel Reservations - charges to my credit card, CCI Hotel Reservations - fraudulent charges on credit card, CCI Hotel Reservations - Rip off hotel reservations, CCI Hotel Reservations - No rooms available, CCI Hotel Reservations - Hotel reservation with a 60% tax recovery, CCI Hotel Reservations - hotel reservation, CCI Hotel Reservations - Hotel reservations. I thought I was on the Embassy Suites hotel corporate site and tried to book a room. We use cookies to improve your experience on our site and to show you personalised advertising. To my surprise, the sum of six hundred forty nine dollars and twenty six cents was charged to my card on the 28th of July. They came up in the top of google with a local business page. Here's the kicker: you don't even have a hotel room to begin with and then banks often won't honor it as fraud. Similar Charges. We were unknowingly redirected in the reservation process and didn't even realize it until now. Even with taxes that should only be about $116. From reading the comments on this site I totally believe this is a fraudulent charge and a scam! . I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. Checking in, the night supervisor found our reservation. I went back to the desk and explained the situation. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. SO many bad companies out there, this is well documented here. The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. I made a reservation for a room at the comfort Suites 7111 Rancho Mission Drive, Houston TX 77083, Phone number [protected], sometime in June 2018 for an event that was going to be at the hotel from July 27 through July 30, but the event was cancelled and Call the hotel and cancel my reservation. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. When he asked if I accepted this non-refundable booking, I told him I felt he was pressuring and did not wish to book. Get a Room is not accredited by the Better Business Bureau and has a "D" rating. This company is a scam. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. They are a total scam and a fraud. Was this done on your phone, or on your home computer or iPad/tablet? I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. CCI reservations mentioned NOTHING about an upcharge, especially about $100. So, now Im paying for their mistake. You can also contact your bank or credit card company and dispute the charges and try to recover the money. The hotel charge was $130.32< CCI charged $187.68. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. So basically this is a company who is stealing peoples money with no consequences. Or understand English very well. This is a fraudulent website and a scam!! The site said the charge would be $102 rate and that turned into a $160 charge. THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. they transferred me to another person. But this next comment isnt quite correct Make sure you are directed to the proper website to reserve a room. I dont quite understand about being redirected or how that occurs. This is the worst customer service ever!!! I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. Fraud, I'm going to be reporting this to the Fraud division. Called them to get them to charge the amount in cnd(refund diff) They refused and conversations went no where. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. Similar experience to many others here. I had no way of contacting them because the motel did not have any information who I went through. We apologize for any inconvenience that this may have caused. She then said I could call and get a refund. Last updated on November 4, 2022. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. CCI sent me a copy of their receipt. Great scam site. Demand the hotel to pay for the drive to another hotel. The reservation was made in March for an October football weekend. My credit card charge says CCIHOTEL 800-468-3578. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. I want my money back. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. It looked very much like I was dealing with Days Inn. Sadly, I join the ranks of those who thought they were dealing directly with a hotel chain (La Quinta in my case) but found out when my crew tried to check in today that the reservation was not through La Quinta or Wyndham. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. I was not notified the reservation was booked through a third party until I attempted to provide the tax exemption form to the Hotel clerk at the time off check in. Also be sure you have your R# for the reservation or they refuse to talk to you. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. The room was only $70.00 per night. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. She thought she was booking at the hotel, but was actually looking at a simulated website. Which is just a voice message and we couldn't get through to cancel reservation. They appear as www.reservations.com or www.getaroom.com. HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. Please delete my credit card, American Express. The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. Number. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. When I got my card statement, I had been charged by CCI even though they had declined my card. Immediately I got an alert on my phone for several charges. We immediately went to cancel & notify our cc company. We checked in and went to the room. CCI sent me a copy of their receipt. My debit card was skimmed and I was notified by my bank of a charge from CCI. I immediately went to the hotel and asked about the fees. Trying to obtain a duplicate receipt from this company any phone assistance only puts you in the reservation queue. Barclays Bank failed to help me get my money back that these internet pirates stole from me so I guess I lose . It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! At check in I provided my credit card again but was charged for the room again at that time. total cost $281.89. I was billed $504.43 plus $12.99 booking fee. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. Just a heads up for people if its not the name of the hotel you are looking to book and a local phone # do not contact themGUARANTEED You will be friggin scammed . Thank you for taking the time to contact Customer Care. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Is there any recourse? I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. I ask for it they said they would send. estory Send email : Nov 29, 2018 . What have you learned to make travel easier? The Hotel wouldn't invoice me and now I'm having my credit card handle it. That's why I believe so strongly that it's better to spend a few minutes or an hour looking into a company before handing money over. CCI sent me a copy of their receipt. I called Hotel Values on 10/30/22. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. I did not have access to a computer, as I was on vacation. I called them within 15 minutes to cancel as I wont give business to misleading companies. Alternatively, you may use. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . I have never heard of CCI and hope to never hear of them again. Looked up a hotel on line. so now I am stuck with a 2801.91 charge for nothing. Avoid this company like you would COVID19. Our Role as Agent. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. Same with booking directly with the hotel itself, you would find and book in its own official website. Guy at Lago Mar. How much the hotel gets and how much getaroom take from that is between them.

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