Most of our airline tickets are 100% non-refundable. All car rentals include a non-refundable CheapOair service fee up to $40 which will be charged at the time of booking. 2006-2020 Fareportal, Inc. All rights reserved. In addition to each Travel Supplier's cost and fees, CheapOair may charge a service fee as described below. If you discover any discrepancy in your itinerary, you are requested to immediately contact a CheapOair customer service agent within 4 hours from the time the booking was completed. Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. You may wish to seek legal counsel prior to submitting a copyright infringement notice. Points can be redeemed via instant redemption while booking on the Sites. Except where required by law or provided for in these Terms, Points have no cash value. You acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our suppliers. To see the list of countries where credit cards are accepted, click the drop menu down in the check-out page. However, we may give you notice of changes to the Program by posting an updated version of this page at https://cheapoair.com/rewards/ or via email. Neither CheapOair nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above. Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. The PMP does not apply to fares offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, or consolidator fares; or fares available only by using a coupon or other promotion not offered to the general public. CheapOair frequently asked questions about travel, buying insurance, canceling a trip, flight delays, frequent flyer miles and more. DAMAGES. For further information please consult your airline or insurance company representative. OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, If you do not agree with any part of these Terms & Conditions, you must opt out of joining the Program and not use any Points. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. (e.g. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. use, publish, delete) to any content you submit without notice to you and without any payment of any kind. 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Gift cards redeemed through the Program must be fulfilled online. It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers. Please note that we are dependent on the suppliers for receiving the requested refunds. However, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998. A reservation is not complete until confirmed/ticketed. Available only on selected itineraries as indicated. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. So Cheapoair is pocketing that $75 fee. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage. The value of discount may vary based on fare type availability, seasonality, referral source and destinations. "Travel Supplier" - a vendor of one or more Service Elements. A law. General cancellation policies are as follows, and vary by property: You must request cancellations 96 hours (4 days) prior to check-in. In some cases the only resolution may result in cancellation of the flight and refund. Each airline has its own rules for dealing with such scenarios, which are contained in the airlines contract of carriage. We may make these changes even though the changes may affect the value of Points already accumulated at any time and from time to time. Points are not earned on bookings that are cancelled. CheapOair, in providing travel management services, does not endorse, guarantee or insure the products or services which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier. If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. Such deposit is unrelated to any payment received by CheapOair for your hotel, car or airline ticket booking. The arbitrator shall decide all issues relating to jurisdiction and arbitrability and the interpretation, applicability, formation, existence, validity, scope or enforceability of this Mandatory Arbitration provision. We will find you alternative transportation to your destination. You acknowledge and understand that your consent is not a condition of purchase. If we are unable to find meaningful additional savings on your exact itinerary (typically $30 or more), your original tickets will remain in place and we will be unable to offer you any additional value. Eligibility applies whether the relationship is biological, adoptive, step, in-law or domestic partner, foster, or ward/legal guardian. You could be held liable for alleging false claims of copyright infringement. You and we each agree to negotiate your claim in good faith. Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated. Once our representative has verified that the PMP applies, you will be given the choice to either keep your itinerary with a refund of the difference in total price, or cancel your booking with us for a full refund. These fees are to be paid directly to airline upon using such service. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. ACTS BUT DOES APPLY TO THE ACTS OR OMISSION OF OTHERS. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the claim is not within its jurisdiction. By using this Site, making a travel reservation or booking, or approving this transaction you are authorizing CheapOair to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. This Mandatory Arbitration provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. CheapOair, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking. IF YOU HAVE PURCHASED ANY ANCILLARY SERVICES, SUCH AS SEATS OR PREPAID BAGS, DIRECTLY FROM THE AIRLINE IN THE INTERIM, YOU WILL NEED TO CALL THE AIRLINE AND REQUEST THAT THEY ASSOCIATE THOSE ITEMS WITH YOUR NEW TICKET NUMBER(S), RATHER THAN YOUR ORIGINAL ONE(S). If your CheapOair Credit Card account or CheapOair Visa Card account is closed for any reason before your reward points are calculated or credited to your Rewards Program account, you will forfeit all points you may have earned that had not yet been credited to your Rewards Program account. We also accept AE/AP billing addresses. any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary. You acknowledge and agree that Submissions are non-confidential and non-proprietary. That's why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor's site within twenty-four (24) hours of booking, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund. Promo Code and Instant Savings offers can be combined up to the amount of our service fees. In the event of any conflict between these Credit Reward Terms and the Rewards Program Terms, the Rewards Program Terms will control. You may not use this Site for any commercial purpose. Members at the Silver Tier or higher earn Points as follows: In addition, Points multiply at the Gold and Platinum tiers, as follows: And purchasing using one of our brands mobile applications doubles your points earned on top of any tier multiplier. Military, student, government, tour operator, bulk, vacation package or "Web Only" fares are excluded. Any service fees that we charge for requesting such optional services and products on your behalf are non-refundable for services rendered and do not guarantee such requests will be honored by the airline(s). For new reservations CheapOair will charge service fees of $50 per-passenger, per-ticket basis for flight bookings, $42 per room per night for hotel bookings and up to $40 for car rental bookings. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. Your use of the site shall be at your own risk. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. TOURS, CRUISES, TRAVEL INSURANCE, ETC.) If you cancel after the first 24-hour period: $50 to cancel with a future credit, $100 without credit $100 for business and first-class tickets, $250 for international economy flights,. However, you have the responsibility of making sure that your Points are properly credited. Once the 24-hour offer period is over, our options becomes null and void and you will not be entitled to CheapOair Connection Protection. We shall assume all of the same rights, obligations and duties to you as those accorded to Fareportal under the Privacy Policy. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. When you use your CheapOair Credit Card for Eligible Purchases made at the CheapOair website or through the CheapOair telephone customer service center, you will earn 6 points for every US dollar spent, rounded to the nearest dollar. This notification does not automatically qualify you for a refund. These rates are approximate base room charges. We can accept refund requests only if the following conditions have been met: We are unable to provide a specific time line for how long it may take for this requested refund to be processed. Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. We do not have control over printed prices on the tickets, although some tickets may have BT (bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). However , as you mentioned, refunds and exchanges are pretty much impossible, I got burned once when I had to potpone a flight. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of the Site and CheapOair's use of your Submissions. If an e-Ticket is generated the ticket information will be available on the Site. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true, current, complete and accurate.

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