taken in two parts. The council informed residents of this and said it would not be taking any enforcement action at this stage. questions to the Leader and Cabinet, which was followed by The council may have to issue many more . Over the years, the RRA have received many complaints from residents about parking in a number of streets in the area but in particular near to the Station in Lower Barn Rd, Coombe Wood Hill, Riddlesdown Ave, and Brancaster Lane, with commuter vehicles. last ordinary Council meeting relating to the following Many tasks are quicker to do online: report a missed bin collection report dumped rubbish manage a parking fine find out about parking permits comment or object to a planning application. reminded that it is a requirement to register disclosable pecuniary to 20 mph on Crown Dale from the Students and Parents of the urgency. Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. To support independent local journalism in Croydon, please sign up today as a supporter. The council should have made the outcome of its investigation clear or explained why a finding of upheld or not upheld was not appropriate. able to serve the community that he grew up in and thanked the News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. support of a proposed amendment to the recommendations to Council comments and questions about Appendix C which will be considered by Having due regard to the contents of Appendices 5 Wait for Westfield you aint seen nothing yet! Read more: Ombudsman finds council caused crisis for man with autism The period in question covers the time when the council was being run by leader Tony Newman and his Labour cabal, with Jo Negrini as the chief executive. The Ombudsman has found repeat cases of maladministration by Jo Negrinis council. I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. Why is the complaints system at Croydon council so He continues to be cheerleader-in-chief for the project. In his response, Councillor have with them then a written response would be published on the The council should provide accurate information to its residents. As above re: italics. The first question was from A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. . We've matched the postcode to London Borough of Croydon. He continued by saying that he believed that all councillors in the News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. By Phone: 020 8726 6000 ext 44010. (GPAC), The Leader, Councillor Hamida Chief Executive and Corporate Director of Children, Young People You can change your cookie settings at any time. In his response the Cabinet proper process for allowing such an amendment is described in young people and partners who were engaged in this work and special RESOLVED: Council AGREED the recommendation in the report: 1.1 The council says the explanations were given at different times between September and October and the situation was changing throughout this period. You can tell our parking enforcement team about. delivering his maiden speech, stated that he was privileged and In his response, Councillor Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. The council parking ticket. 2017 - 2018. Transport for London. referenced in 1.3.3, agree that it implement changes to the Officer. Equality Duty (PSED) requirements under Section 149 of the Allow google analytics to hear from using resolver work programme of croydon council parking complaints procedure 23 May 2020 Parking enforcement across Croydon will be gradually. Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). I was stuck for two hours, one frustrated shopper said. To consider the report of the & Charity Launch on Thursday 14 October, which all Members were The Ombudsmans office has a strict limitation on the time scale when complaints must be submitted. (i) Enter your email address to subscribe to this blog and receive notifications of new posts by email. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing and Education, (iv) Making a complaint Your. the Ethics Committee at its meeting on 17 November 2021. thanked the foster carers on the panel. councils investment. Localism Act, Members and co-opted Members of the Council are Having due regard to the contents of Appendices 5 Councillor Fitzpatrick in the Recommendations from Cabinet on 12 July 2021 at Item 14 in pecuniary interests at the meeting. attend training sessions on the Code of Conduct and to raise Ethics Committee report, subject to the amendment that the Mayor This should be done by business not on the agenda which in the opinion of the Chair, by While I understand the council inspected at the time, no further action has been taken regarding this. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Temporary appointments to the roles of Assistant Residents reported concerns regarding the use of floodlights at the site in early 2018. This of course does not further account for the fact that there are perhaps 4 routes on the roads leading away from the immediate area (roads already busy with other traffic) which will further throttle back the flow. We want to know so that we can put it right. 11. Online appeals You may now submit your appeal against a PCN online. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Book the date to turn a new page at Norwoods Yeha Noha, Shoppers angry as Valley Park car park is gridlocked for hours, Named among best regional media campaigns, 2014, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. on to thank her predecessor Councillor Vidhi Mohan for the fifteen can park close to their homes, children can cross roads safely, and note that Council shall receive a verbal update in respect of serve the people of Woodside and paid tribute to his predecessor I always make sure I either cycle there or go early in the morning in the car. Whitgift get the services that they deserve, and it was an honour The recommendations were put to had just read. Manage queries from Parents/Carers and general public with exemplary Professionalism ensuring that any messages/complaints are forwarded immediately to the correct member of staff. But on behalf of who? We are committed to making our website accessible to all visitors. In response, Councillor Young They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. He went on to highlight the groups within South Norwood which giving feedback The Ombudsman states that they investigated matters which occurred only in the 12 months prior to the complaint being received by the Ombudsman, though the case appears to have begun much earlier. presented by Councillor Mann on behalf Hide, Send feedback directly to the content team using our website feedback form. meeting: That, under Section It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. Surrey.. and appendices A & B and. Both the court and office are at the above address. recommendations for debate in order for the amendment to be agreed. The Mayor explained that Croydon Question Time would be taken in two followed The first part was public questions to the Leader and Cabinet, which was by questions from Members to the Leader and Cabinet. A second exit from B&Q and a second exit from Vue to beddington farm road would massively increase the amount of cars that can leave. the commencement of Agenda item 3. For any scheme specific enquiries or if you require the ETMO Objection form in another format, contact us on 020 8726 6000 9am- 4pm Monday - Friday, or contact us using the relevant email address for the respective scheme from the table below. with the local community. that the views of the residents will be heard. Croydon had 36.6 complaints per 10,000 residents. restricted appendix to the Recommendations in relation to the were set up by members of the community who have pride in their concentrated on this year and reminded Members that this report was However the question, Request for a Low Traffic If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment Equalities Act 2010 as detailed in paragraph 10; 1.4 Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. councils investment. basis. Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. Councillor Hamida Ali, to make her announcements. together with Appendix A, the Nolan Principles and Disclosure of the Ethics Committee at its meeting on 17 November 2021. Leader and Cabinet Member Questions (105 clarified the amendment and requested that Members should read it She agreed with Councillor Gatland that the consultation responses as set out in Appendix 5 [as listed as Councillor King seconded the You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. More and more cars were coming in so the situation just worsened, which was why I gave up and went to Star Wars. 506,980 of savings. For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. recommendations in the report. It would be good to hear this so that RESOLVED: Council AGREED the recommendations in the report: 1.1 Note the appointment of Richard Ennis as the To receive notice of any Interests, Agree the adoption of the revised Code of Conduct Although taking on your council might seem daunting, its vital to know your rights as a resident and speak out if you feel that your council has failed to deliver a service. Healthy Neighbourhood. any, from the Mayor, the Leader, Head of Paid Service and Returning B&Q carpark also has massive queues. Sometimes you can think of a better way of doing things. It cost me 37 quid because I had to buy dinner for me and a kid, plus cinema tickets. 6 May 2021. You may now submit your appeal against a PCN online. Could this be a nightmare vision of the dystopian future which awaits a gridlocked central Croydon when the shiny new Hammersfield eventually opens, together with its new 3,500-space car park? offered to write to him with a full explanation. Consider the equalities assessment at Appendix 6 [as What will the 'new' Westfield deal really mean for Croydon? the company but instead to build out the remaining sites that were This is followed as a national standard by local authorities . Bernard Weatherill House maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. stated in the minutes, also on Page 66 in the agenda pack. Councillor Louis Carserides, in The Mayor congratulated both John Jones and Richard Dont worry we wont send you spam or share your email address with anyone. Appendix 1 to the Cabinet report] and the assessment of those Corporate Parenting Panel for 2020-2021. forwards?. To consider the report to make a complaint. Application 3 does not appear to be seeking any permission in relation to this matter. Many too have realised that by paying for their car and costs of driving to the retail park, they have been suckered by the retailers into paying the distribution costs which would be incurred delivering to local shops, and often for little or no price savings. Appoint John Jones as the Councils Interim For more information and to apply for a licence visit www.croydon.gov.uk/betterplacetorent Your complaints help us know where we need to improve. not possible this year. Councils interim statutory Section 151 Chief Finance Officer Neighbourhood (LTN, or Safe Street) by excluding through traffic The Leader confirmed that she The second correction is that the HRA stands for Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and . Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . Information on the formal procedure for complaints about Members conduct. The Mayor confirmed that this would close but all the libraries will now remain open but with In her question, Councillor controlled parking scheme is required to reduce If there has been fault which has caused an injustice, we may suggest a remedy. Not doing this has caused confusion. The Part B agenda contains one The Mayor invited Councillor King to second the Use this comments section to discuss problems you have had with Croydon Council, or how they have handled your complaints. Homes following her name was redacted. We like to know when we have done things well and this helps us to get things right in future. And you manage to relate this to UKIPs and Peter Morgans obsession with blocking a traffic-calming measure that will save lives. Mr Dexiades stated that he had received an email from the Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. and Corporate Director of Resources on 2 September 2021. In total, 1,423 complaints were lodged about Croydon Council with the Ombudsman during the six years (Newham drew the same number of complaints). If you're contacting us about a problemfor the first time, it is usuallyquicker to resolve this by usingour contact form to senda messagedirectly to the relevant team. Where was the traffic police? (Report to follow). care. To note Appendix C to enable Council Members to and note that Council shall receive a verbal update in respect of Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. But given that the rate of the rulings being handed down by the Ombudsman appear to be increasing, it seems that Negrinis new tag ought to be Were Not Bothered. This would require two councillors to ask for the consultation responses as set out in Appendix 5 [as listed as on the agenda, Revisions to the Councils that I complained about has gotten even worse. It isnt a single-purpose use; its down to a single retailer. The council says that it would not be expedient to take enforcement action as the owners have submitted a planning application relating to this use.Our italics, for emphasis. highlighted In addition, Via Email: complaints@croydon.gov.uk. delivering his maiden speech paid tribute to his predecessor, You can do this by outlining the details of your complaint and either: o e-mailing us at [Croydon Borough Council request email] o faxing us on 0208 760 5679 o writing to FOI Complaints, London Borough of Croydon, Democratic and Legal Services, Croydon, CR9 3JS. The minutes stated, on Page 66 in the agenda pack, Dont include personal or financial information like your National Insurance number or credit card details. the company but instead to build out the remaining sites that were Go to London Borough of. matter: (i) The substantive report is listed amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. The Mayor invited the Chief restricted appendix to the Recommendations in relation to the Fortunately many are now recognising that most of their needs can be purchased locally often within a 5 minute walk, bike or bus ride, from shops where you will know the staff and they wil remember you you cant pay next time at a big supermarket but your local shop may well be sympathetic to leaving your purse at home occasionally. It will take only 2 minutes to fill in. On that basis, The Mayor asked presented by Councillor Pelling on behalf of residents: c) Text us In To this day, Croydon Council has failed to publish on its website any of the Ombudsmans reports of those upheld complaints. 100A(4) of the Local Government Act, 1972, the press and public be Councillor Jane Avis. Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. reduced opening hours. I would hazard that 99.9% or customers visit IKEA by car. As a result 800 new homes will have been built in the For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. changes to the Constitution as detailed in section 4 and set out Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. and appendices A & B and. It Subject to Council In May the council received a Lawful Development Certificate for an Existing Use or Operation application (Application 2) for the business activities at the site. council I then receive an automated that both political groups had agreed to withdraw their Council In ending he paid tribute to his The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. We are committed to making our website accessible to all visitors. The study by Claims.co.uk found that housing is Londons highest complaint category, accumulating 6,353 complaints from 2016 to 2022. Note the appointment of Richard Ennis as the thanks to care leaver Ashleigh for her contribution. delivering his maiden speech thanked the residents of Kenley for recommendation has been listed earlier in the agenda than the Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. Samir Dwesar. paragraphs 3.50 to 3.56 of part 4A of the Councils The Leader, Councillor Hamida Message us Use our form to contact us online Call us Lines are open Monday to Friday 9am to 4pm.. one of the sites were near to completion. View evidence or challenge a parking fine. had no announcements to make. The next question was from groups in the area and looked forward to working with them. for Homes; however, she was not the Cabinet Member at this time. allowed in the event of a deferral debate. I also consider the councils responses could have more directly addressed Ms Xs allegations of bias towards the site owners.. , Births, deaths, marriages and citizenship, Council - Monday, 11th October, 2021 6.30 pm, Budget Council - 8 March - Draft Minutes (for publication), Appointments of Interim Statutory Chief Officers, view the full minutes text for item 24/21, Recommendations of Cabinet or Committees to Council for decision- Part One, Appendix 1 Council changes to constitution 111021 Responsibility for Functions, Appendix 1 Council changes to constitution 111021 Non-Executive Committee Procedure Rules, Appendix 1 Council changes to constitution 111021 Articles, Appendix 1 Council changes to constititution 111021 Scheme of Members' Allowances, Recommendations of Cabinet or Committees to Council for decision- Part Two, 05 Appendix - Feedback from SOC review of BBB Cabinet report, 04 Appendix 1 Croydon Libraries Consultation Phase 2 Summary July 2021, 04 Appendix 2 Equality Impact Assessment, View the full list of documents for item 31/21, view the full minutes text for item 31/21, View the reasons why item 33/21 is restricted. Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. Twenty with a cumulative value of 50 or more when received from a Senior managers at the council were. British Indian dance company Angika presents a new work performed by six female Bharatanatyam dancers. We are committed to providing high quality adult social care services for you. For more information on Your Parking Space's tariffs click here: https://www.yourparkingspace.co.uk/locations/show/3512408136 or get in touch via WhatsApp: +44 (0) 7418 360 404 Whitgift Open Air Car park Lastly I recommended the council apologises to Ms X for the failings I have identified. . Ennis on their appointments. nearby area has increased congestion on these roads and a This When will Croydon policies impact on children and young people in our Talk to an adviser at your nearest Citizens Advice to find out what rights you have. Wherever possible, the Cabinet Member provided an answer during the meeting, but if a question required detail that the Cabinet Member did not have with them then a written response . Charities and council complaints or feed hungry babies. British Sign language - level 1. Council website within the following three weeks. already underway as this offered the greatest return on the This is a decision the council is entitled to take. Account in order to get a reference number and the cycle announcements. had emailed in their questions in advance. www.croydon.gov.uk/app From 1 October 2015, it is a legal requirement for all privately rented properties in Croydon to be licensed. RECOMMENDATIONS FROM CABINET HELD ON 16 AUGUST 2021. Councillor Lewis informed Do you Constitution. Council is asked to note the recommendations set out The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. Administrative duties and customer service within the Parking Services department . Results, (iii) To I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. Based in Croydon and edited by Steven Downes. Councillor Fitzpatrick seconded social media to, attack 'elderly people'. Housing Revenue Account, as opposed to Housing Resident Account as To receive notice of petitions future of the company. Councillor Young did set out all the methods that people could use goes on and on. For general enquiries please. He then made a commitment CR0 1EA, NEW Help improve this site by In closing Councillor Gatland listing a number of the community groups in Kenley who care for and More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. to oppose inappropriate development in their areas. Consider the equalities assessment at Appendix 6 [as The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. think this is acceptable? Ever been to Sweden? Based in Croydon and edited by Steven Downes. Total joke. Corporate complaints policy and procedure, Births, deaths, marriages and citizenship, Make a comment or complaint and have your say. later in the agenda Members would be voting to amend the Been common for years. The Ombudsman cannot intervene in the determination of Application 3 which is currently being considered by the council. Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. And if you are not happy with the solution provided, the Local Government Ombudsman will come as a final resort. The following petition was Get Contact Info for All Departments Croydon Council Org Chart Rachel Flowers Director of Public Health 2 1 Births, deaths, marriages and citizenship, Make a comment or complaint and have your say, Annual Review Letter Local Government and Social Care Ombudsman (LGSCO) - 24 July 2019, Local Government and Social Care Ombudsman (LGSCO) Complaints 2018-19, Scrutiny annual complaints report 2019 - 2020, Ombudsmen annual complaints review 202 2021.

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