Whether to accept or reject that bid is completely a business decision you have to make. And the company wants the driver to be there as fast as possible, too. Now, even if you don't have access to the map, you know all the other things. I'm a little amazed my bike account was never deactivated. It doesnt matter if youre making money with Uber Eats or making money with DoorDash; working efficiently is important! Your acceptance rate is no longer displayed in the Uber app. Please share it. Some of the benefits may be worth it to you, enough to decrease your pay to increase the benefits. PSA: Acceptance Rate Does not matter. Rather you want to call it the Uber Eats acceptance rate or the Uber Eats confirmation rate either way we are stick with it as gig workers in this gig economy if you are a Uber. In my experience the estimates are pretty accurate. I've heard of drivers being deactivated for this. You don't know where you stand. The process for cancelling an order is probably the most hidden of all the major delivery apps, in my opinion. How do we know acceptance rate doesn't matter? Uber Eats makes allowances for these instances: You retain the option when necessary or appropriate to do so in the exercise of your business judgment, to cancel an accepted request for Delivery Services via the Provider App, subject to Companys then-current cancellation policies. That is because customers have an hour to add or change the tip. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. I'm assuming they send him more offers because of this. In a recent Forbes article discussing Ubers new math, one of the things mentioned was how Uber possibly selects not just how much they charge customers, but even how they choose the drivers that get the rides. No. What that means is that legally, they cannot require you to accept specific delivery offers or even a specific number of deliveries. You don't know if you will get a tip. In the screenshot above, Uber Eats is offering $10.50 for what they estimate to be a 17 minute delivery. This number is automatically calculated and can not be manually changed. The reason it's an issue is the always on top setting that Uber requires you to allow in permissions. Ive not seen enough of a benefit on this myself, but maybe its different in your market. The acceptance rate is the number of orders you accepted out of your last 100 delivery requests. Your email address will not be published. I do not believe in just quitting Uber Eats and moving to another platform. Uber Eats will send a lot of requests to you. How Much Money Can You Make With Instacart? However, having a high cancellation rate is one way to get deactivated. I'd rather they go after the high dollar orders because, for the most part, doing so will leave the better offers for me. Grubhub Mileage Deduction: Writing Off Car Expenses. This is because frequently cancelling active orders results in a bad customer experience, which is bad for business. Tap that to get the following screen: Here you see Uber Eats's Report Issue screen. I didn't know the restaurant, the distance to the customer or how much I was going to get. Anecdotally, I've also been delivering with Uber Eats for over 5 years and have consistently maintained a low acceptance rate. However, they added more information. My income, though, has gone way up since I started accepting less. You agree that you will complete that delivery in a timely manner and in a way that best takes care of the food or merchandise you are delivering. The earnings hit on eats would be dramatic. As a driver, your ultimate goal is to make as much money as possible. Heres what Uber Eats says about its cancellation rate policy: Each city has its own cancellation policy. You can read more about my affiliate policy here. This screenshot above shows the area that you can tap on to accept an offer. This means that maintaining a high acceptance rate is no longer necessary to qualify for promotions or bonuses. Uber Eats used to show you your acceptance rate, but a few years ago, they removed that feature. In fact it's very easy to do so. If the restaurant tells you that someone else picked up the food. Now you can see your Uber Eats acceptance rate in the profile section of your Uber driver app (click the top left corner of the Driver app, then click on your profile picture). You earn points for completing deliveries, maintaining a high driver rating, and keeping a high acceptance rating. Because of not knowing how far I'm going, and the probability being too much Uber just gave me a long distance delivery, I'll always cancel an accidental acceptance while on my bike. At that point I have a decision: lower my price or shut it down until another time when I can get my price. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. Now you know the total miles you can expect to drive, an estimate of total minutes, and cross streets near the customer. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. Determine a minimum hourly rate, break that down into a per minute rate, and the decide if an offer meets your minimum. Read more here. The IRS says that things like dictating the work a contractor does or even an evaluation system that evaluates anything other than completed work is a sign of an employee relationship. It makes it very easy to accidentally tap the button. You still don't know, and sometimes you will get less than what you expect. What happens if you decline too many delivery offers on the Ubereats driver app? Uber dispatching for bike deliveries is terrible, often far too many miles away, so I reject a LOT of offers, and it has never been an issue. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. I seem unable to verify either way and logically what hurts you will in turn hurt Uber if they were to penalize you at the cost of speed to deliver to the customer? Doordash is probably better known for hiding tips. This is why they try incentivizing you to keep the acceptance rate high by giving you rewards, more upfront information on requests, or direct customer service contact. However, if things are slower or you're in a really small market, you may not be able to expect a fifty cent a minute rate. In other words, you're kind of rolling the dice. As an independent business owner who is providing delivery services AS A BUSINESS, you have the right to set your price by accepting or declining delivery offers. For example, if you accept 50 deliveries but end up cancelling one of them for whatever reason, your cancellation rate is 2%. In this case, I believe I can (and for what it's worth, the actual time to complete was 16 minutes). The other thing is, if any one platform is slow, I've got the other platforms ready to go so if Uber Eats does slow down, I can grab a Doordash or Grubhub order. If it's fairly accurate, that is in my mind THE best way to evaluate whether accepting or rejecting an Uber Eats offer makes sense. Here's how much I made, in profit per hour (pay minus my mileage cost) based on how long the delivery took. In fact, Uber Eats can not legally make you accept any deliveries. Your app goes back to an idle or waiting state. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. Only the order detail box will pop up and the map will not display. Notice what's not in the thought process? But you can still be deactivated for cancelling orders. A bigger part is choosing the right offers. Should I Deliver on Christmas for Doordash, Uber Eats and others? You will not get $10 per request if you accept every order. However, for most markets and in general, there isnt a minimum rate to maintain. You can read more in the linked article. I'm less inclined to believe that they do because I just don't feel them pressuring drivers at all when it comes to acceptance rate. The other plaforms you can tell when there's no tip and so some orders are an easier reject. Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers, this article from 2015 in Business Insider. If I don't think I can make close to 50 cents per minute, I'll reject it. I know that he accepts a lot of s*** orders and basically anything that comes his way. Maybe that's me being stubborn - they pressure me less, and I accept more. There was a time when Uber was doing a trial where they'd not display as much information if you had a lower acceptance rate, but to the best of my knowledge that has . Why? Here's what Uber says about it's deactivation policy: "Each city has its own cancellation policy. What happens if I decline a delivery request on Uber Eats? Let's dive a bit more into what all is involved with rejecting offers from Uber Eats. However, Uber could take a page from how that food delivery service does things. That's when I developed the reverse cherry pick idea. In the same way, the fact that Uber Eats offered a delivery to you does not mean you have to take that. Again, thishasto be done sparingly since a high cancellation rate is a risk. The wear an tear make your car a credit card on wheels where you're piling up future expenses. At that time, the tip was not included in the offer amount. I keep coming across drivers taking every order uber throws at them, I feel like it's important to remind everyone every 2-3 months that the Acceptance Rate DOES NOT matter. It's important because being an Uber Eats independent contractor means you have agreed that you are providing services as a business, not as an employee of some Uber Eats job. Jobs like DoorDash and Uber Eats are perfect examples, and both gigs let you deliver food in your spare time to make extra money. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. Uber speaks often about the policies for your city, but they don't give you specifics. If you want to decide based on one factor only, miles may be the best factor. You can alsosparinglycancel active trips if you realize completing it is going to ruin your hourly pay. Uber Eats does not provide the delivery address on the offer. After you accept an order, you are free to cancel them as much as you want. The few times that I paid attention, it seemed I was able to get done a little quicker than the estimate. Keep in mind the thing I've said a number of times: delivery offers are a bid for services. Uber Eats on the other hand is much more consistent on exactly when they cap part of the tip in the delivery offer. The apps wont constantly remind you that your rate is low, but also you arent getting request after request and denying them. Please read our disclaimer for more information. You can read more about my affiliate policy here. As an Amazon Associate and as an affiliate or referral partner for other brands, I earn from qualifying purchases. So, if you have a 50% acceptance rate, that would mean you accepted 50 out of your last 100 delivery requests. You'd still have to manually count every new order you accept and divide it by every new trip request you receive. DoorDash has a similar program with its Top Dasher program, but again, the perks you get arent worth keeping such a high acceptance rating. It's important to maintain a low cancellation rate to provide a reliable service to restaurants and customers.

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