Please note we are currently unable to deliver to PO Boxes.Some items cannot be cancelled or returned,click here for more details. Please use that tracking reference to keep tabs on the progress of your delivery. You can still shop with us online and our home delivery services are running as usual. We are the data controller of any personal information that we collect from you in order to administer the Loyalty Scheme. Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards. We will only charge you once the order has dispatched. 874-2013. If your application is successful, your information will be retained in accordance with our staff privacy policy. Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. My order has been cancelled, but it appears that I have still been charged. The Loyalty Scheme is for your personal use only, is non-transferrable and may not be sold. Email Flannels Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation This is subject to our usual exceptions. However, in the interim before processing, we will take an authorisation. Information may be held at our offices and in our IT systems and those of the Frasers Group as well as by its and our professional advisers, service providers, suppliers, business partners and sub-contractors. Your Loyalty Scheme account is managed through the Frasers Plus app, or you can obtain information about your account by contacting the Frasers Plus Customer Services team. 3,393 were here. Save on designer fashion and beauty products with our 17 live Flannels discount codes. If were unable to resolve your complaint within 8 weeks, well explain the reason why and tell you when we expect to be able to resolve it. As set out in our Loyalty Programme terms and conditions, the Loyalty Programme is operated by Frasers Group Financial Services Ltd., whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. This includes Tymit as the regulated lender, as well as the following types of third party: We will only share your personal data with third parties where it is necessary for them to provide us with the services we need. Our experienced team of stylists will be on hand to create your perfect look or to curate your new-season wardrobe. You must send the Marketplace Product(s) in suitable packaging immediately after, but in any event no later than, fourteen (14) days from the date of the Withdrawal Notice, in accordance with the Adidas returns and withdrawal policy. Continue through the checkout process until you reach the payment page. Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - one of the selected items is not eligible, - the size or volume of the item is too large. Dropship Products cannot be returned to stores. You will be subject to the terms and conditions that are in force at the time that you order goods fromthe Sellerunless: any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or. Adidas reserve the right to reject the return and shall not give any compensation under this Voluntary Return Guarantee for returned Marketplace Product(s) that do not comply with these terms. Suitable for children and teens aged 12 and over. Alternative Ways to Resolve Customer Service Complaints Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. You placing an order is an offer to Adidas to purchase the listed Marketplace Product(s), which is subject to acceptance by Adidas. 22 Flannels promo codes and sales to help you save on luxury designer fashion 10% OFF Outlet Specials: Check out the latest Flannels discounts and sales for over 10% off Explore the current. If you have any questions please see the FAQs within your Frasers Plus app or contact the Frasers Plus Customer Services team, whose contact details, including opening times, can be found within the Frasers Plus app or on the Fraser Plus website located at https://www.cruisefashion.com/frasersplus . You have 28 days to return your order from the date it's delivered. You will be refunded no later than 14 days after the day wereceive the items you are returning. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). Promotions and discount codes do not apply to Dropship Products. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions. We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. Our Website uses session cookies and persistent cookies. Frasers Plus Rewards cannot be exchanged for cash or sold or exchanged from one Loyalty Scheme member to another. Where Adidas finds, upon inspection of the returned Marketplace Product(s), that improper handling by you or a third party on your behalf, has reduced its value, you shall pay for any diminished value of the Marketplace Product(s). When you enter into the agreement for your Frasers Plus Credit Account, you will be provided by us with a Loyalty Scheme account and these terms and conditions (as amended from time to time) together with our Privacy Policy govern your use of and participation in the Loyalty Scheme. Acceptable forms of ID are: Cheque Guarantee / Credit / Debit Card Bank / Building Society Book Valid Passport Cheque Book Drivers Licence Utility Bill, For under 18s: National Insurance Card Medical Card Savings Book. If your item is unworn and in resellable condition you can return for a full refund within 30 days (shipping rates apply). These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Company number: 02318510, ICO registration: Z8021919. to register you for the Loyalty Programme, including to set you up with, maintain and update your Loyalty Programme account (e.g. We have print at home, paperless and collection options available. When you select a product on the Website that will be delivered to you directly by a Brand (as shown in the table below), you will be notified of this ahead of your purchase. This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional sixteen (16) days beyond the Withdrawal Period, so a total return period of thirty (30) days (Voluntary Return Period) is given as a contractual right of withdrawal. Sometimes you may run into trouble and not receive account emails that we are sending to you. Wewill refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. If you require more information around the payment authentication process, please contact your card issuer directly. You can contact your local Flannels store to check their stock. Dixxon Flannel Co. If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links. Once you log off, session cookies are deleted. Examples of when they may not accept your order are as follows: If Marketplace Product(s) are shown on the Website but are not or no longer available. This will show as a pending amount on your statement. If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method. This means you cant cancel your order or make changes to it. Your card provider will have more information. You should also enter any gift card/vouchers/promo codes on this page. This policy explains what cookies are, how we use them and how you can switch them off. FLANNELS Rental is an online service that allows customers to rent clothes and accessories, curated by the FLANNELS buyers from leading designers and brands, for 4, 8, 10 and 20-day periods. If you have a complaint about how your finance was introduced then please contact us directly and we will do everything we can to resolve the matter promptly. If you didn't find the answer to your query above, you can contact our customer service team here. A complete digital styling service anytime, anywhere. For further information please contact your local customs office before placing your order. . We may end the Loyalty Scheme at any time on 3 months' notice. Your nearest dealer. We have no control over these charges and can't predict their amount. the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (7) working days of receipt by you of the goods. Personal Shopping clients will be offered a dedicated fitting room, and fast-track entry into the store. Adidas reserves the right to sub-contract, transfer, assign or novate all or any of their rights and obligations under these terms and conditions provided that your statutory rights are not affected. We will give you the option of reconfirming your order at the correct price or cancelling it. If sourced from fur farms then the supplier must have a recognised EU accreditation in place that can identify: The accreditation should come from local and national authorities in the country of origin. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. We will improve this article. When you register to use our Website or App, purchase a product, register to receive our emails, apply for a job, enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, will be collected. Company Number 03406347. If Adidas know or reasonably suspect an order was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device. When in the payment stage of checkout you will need to click use Gift Card/eVoucher and follow the instructions. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery". A high standard of rearing conditions for the animals. You can also use your credit note as part payment, together with any other approved payment option. If you need to use an alternative email address, wed ask you to create a new account. The Scheme is operated by Frasers Group Financial Services Limited with its registered office at Unit A, Brook Park East, Shirebrook, United Kingdom, NG20 8RY ("we", "us", "our", "FGFS"). Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Please also note the following additional terms, which are specific to GAME Dropship Products only: Certain GAME products are age restricted. These cookies are used to remember your selected preferences and what messages you have already seen so they arent shown again. Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays). If youre still experiencing problems, please contact us and include as much detail as you can around the error: If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. When purchasing a Marketplace Product(s), this will be done through the third party payment processor Stripe Payments Europe Limited. Please select another delivery option for your order. Flannels Customer Care Contact Number and Email You can contact Flannels customer care in several ways.