Postal Address. Ask them to keep their dog inside at night or to impose a curfew for their child's drum practice. The resident is a tenant of the landlord and occupies a. ground-floor studio flat located in a block of flats. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. It said that it wanted to assure him that they were working with the neighbour. Complain about noise to the council High hedges, trees and boundaries Call the police Take action through the courts Overview Follow these steps if you have a dispute with your neighbour. Please see Over the garden hedge for information on the steps you should think about taking before you complain to the council. Hounslow. We will deal with these as part of the Councils day to day business, rather than through our complaints process. The landlord advised the resident on the same date that the neighbours care worker had confirmed that his neighbour had been taken to hospital that morning for treatment. made up of a line of 2 or more trees or shrubs? The landlord stated that it had checked its own records and spoken to other residents to ascertain if any corroborating noise reports could be found. This had not highlighted any noise concerns. Whilst it did consider the option of enforcement action and attempts were made to move the neighbour by gaining his consent, due to the difficult circumstances, this was not possible. If you cant solve the problem, ask your council to help. The landlord also reiterated to the resident at this time that there was an ongoing investigation. On 30 April 2021, the landlord assessed whether it was proportionate to escalate the action it was taking against the neighbour taking into account his vulnerabilities. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. If its not clear where the boundary is, you can get help from RICS - they work with surveyors who can help with property problems. The property is a flat on the fourth floor of the building. On 14 May 2020, the resident contacted the landlord to report further instances of loud music and banging early in the morning. You have accepted additional cookies. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. Get instant definitions for any word that hits you anywhere on the web! This procedure also states that, f the noise levels are likely to constitute statutory nuisance, s policy provides for a two-stage complaints process, with timescales for a response of 15 working days at stage one and, working days at the final stage. If you receive a PCN, you can either pay the charge meted on you or challenge the fee through an appeal to the London borough of Hounslow council. The legislation also allows councils to set and charge fees for handling these complaints. Bloody ridiculous people have to put up with these selfish sod neighbours! The Ombudsmans role is not to establish whether particular events occurred; for example, it is not our role to assess whether antisocial behaviour happened. For example, chapters 4 and 5 of this guide give detailed advice about what councils look at when they make decisions on complaints. This and the lack of detail and explanation given in its responses was unreasonable and evidence of poor complaint handling. Make a complaint or comment. You can change your cookie settings at any time. Heartbroken dad issues warning after son, 13, dies in TikTok challenge, Red flag after possible suspect in missing brothers case made eerie request, Two dead and four injured after 19-year-old 'opens fire at prom after party', $80k reward offered for shooting suspect Francisco Oropesa after five killed, 2020 THE SUN, US, INC. ALL RIGHTS RESERVED | TERMS OF USE | PRIVACY | YOUR AD CHOICES | SITEMAP, Noise is one of the most common neighbour complaints, just because you find a noise or habit irritating. Therefore, from August 2020, the landlord engaged with other parties whereby an action plan was agreed to address the issues. I gave up with the authorities. 7 Bath Road. It explained that the complaint process was not a means for punishing residents and it approached complaints impartially, based on the available evidence. It said it appreciated that the issues were reported over 12 months previously, but they had not yet been resolved. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. It did not explain why it had not logged a complaint when the resident had first made reports in March 2020 or during the interim period up to August 2020 despite further reports by the resident. This service has not seen any evidence to show the landlord wrote to the neighbour to warn him about the noise nuisance at this time. Its an offence to fail to do what a remedial notice requires. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. He then resumed today at 1pm today and is still going strong. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. On 4 June 2021, the landlord provided a stage two final response. However, there is no evidence of the landlord opening an ASB case, of it referring the case to its ASB team or interviewing the neighbour or his care worker to discuss the allegations. If you rent your home, talk to your landlord about the problem. The complaint was logged with the Housing Officer in August 2020. Definitions.net. The council should determine your complaint impartially. If it's noise from a factory or business, the penalty can be up to 20,000. If it is, then councils can order the owner of a high hedge to take action to put right the problem and stop it from happening again. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). The council may use the governments guidance to help them decide what could be the best height for the hedge. This includes occasions when it failed to respond to the residents communications within a reasonable timeframe, only responding after the resident contacted, a response. The council have to weigh up all relevant information before reaching a fair and balanced decision. The landlord concluded that it had investigated his reports of noise fully and had taken appropriate action. Police say this cannabis factory discovered in Knowle contained 80 plants. The council should assess the case in the same way as an application to carry out work on trees protected by a Tree Preservation Order or a notice of work on trees in a conservation area. a barrier to light or access (even if there are gaps)? We could take no more so we sold up and moved, it took us a year to sell. The legislation specifically says that councils cant deal with problems caused by roots. for the installation of noise recording equipment in the residents property to confirm and identify the noise reported and take appropriate follow-on actions. The landlord should seek legal advice if necessary. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check if its protected by a Tree Preservation Order, Check what to do if you think a hedge is too high, Check if you can get help with legal costs. Complaints Department is not affiliated to, linked with or otherwise endorsed by Hounslow Council. Check the councils website or complaint form, or contact the council, to find out how much the right fee is and how you should pay it. The landlord took steps to investigate the residents ASB reports after he first reported burning smells from the neighbours flat in June 2020 which was appropriate. This is evidence of the landlord failing to follow its complaints process. This could include keeping the hedge within its new height for as long as its there. As at the date of its final response on 4 June 2021 the landlord advised the resident that its investigation into his ASB reports about his neighbour was ongoing. It is evident that the landlord made 22 further visits after the conclusion of the residents complaint between 18 May and 19 November 2020. Part 8 of the Anti-social Behaviour Act 2003 allows local councils to deal with complaints about high hedges whose area contains the land on which the hedge is situated. The landlords ASB policy also says it will maintain contact with the reported of ASB throughout the case who must be update on the progress of the investigation. The council can reject your complaint if they think you havent taken all reasonable steps to try to settle your dispute without involving them. warn to the neighbour about the allegations as well as contact the police. This is a simple guide and not a statement of the law. Definition of Hounslow in the Definitions.net dictionary. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. Here is a summary of privacy when using this chat. The most effective way to request a service or report something to the Council is through our standard customer contact channels. It reiterated that he should continue to complete diary sheets and send them to his Housing Officer (HO). Hounslow Council complaints contacts. It did engage, after an incident involving the police and Fire brigade, owever at times there was little or no progression of the action plan despite on going reports from the resident. Web. You can contact the council if you think your neighbour isnt acting in accordance with this notice. If the council accept your complaint you will most likely have to pay them a fee for their service. This was appropriate as incident diary sheets provide first-hand evidence of incidents. If your neighbour wont cut branches hanging over your garden, youre allowed to chop them off - but only the bits on your side of the boundary. But the legislation doesnt allow councils to deal with every problem that might be caused by hedges. the landlord took the other steps identified in its action plan at the time. All rights reserved. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. To complain all you need to do is contact your local council, many have a specialist team to deal with disputes of this nature. The landlords notes reference that the neighbour had confirmed during this visit that he was burning paper in this flat. As no significant noise was heard, they agreed to exchange telephone numbers to communicate about any future noise concerns. Hounslow is the principal town in the London Borough of Hounslow. On 13 April 2021, the neighbour made a self-referral for support. the landlord to report he could smell burning coming from his neighbours flat. From ground level. The council can do no more than issue a remedial notice ordering your neighbour to reduce the hedge to a height that will put the problems right and stop them happening again. Contacting Hounslow Council. Moreover, the landlords updates were invariably advice that its investigations were ongoing. London Borough of Hounslow. One that keeps some live or green leaves all year round. It was working with other services to assess the residents vulnerability and explore the possibility of moving him to an alternative accommodation on a permanent basis. The Ombudsman recommends that the landlord provide regular updates to res, Videos on managing unacceptable behaviour. On 12 August 2020, the resident and another neighbour reported to the landlord that there had been smoke from his neighbours flat at 2.45 am that morning. The landlord will then open an ASB case and send the reporter a letter acknowledging the report. There are also over 60 community events and street parties will be taking . There was a further incident in August 2021 when the police had to gain entry into the neighbours property in the early hours. You can complain to the council if you think theyve done something wrong, failed to provide a service or not followed correct procedures. acknowledge these issues in its complaint responses. The council may offer reduced fees for people who are on a low income or benefits. None of these visits recorded any evidence to prompt enforcement action. Meaning of Hounslow. You can make a complaint, like I did before and nothing happens. Hounslow London Borough Council is the local authority for the London Borough of Hounslow in Greater London, England. Grade 2 cases include noise nuisance outside of permitted hours and verbal abuse. To help us improve GOV.UK, wed like to know more about your visit today. The landlords file notes confirm it had a joint meeting with the relevant support teams on 24 March 2021 to discuss this case and what action to take going forward. The landlord issued its stage one complaint response to the resident on 16, August 2019 and 12 March 2020 to observe the noise level. The council should decide whether the hedge is adversely affecting your reasonable enjoyment of your property and, if so, what action (if any) should be taken to put right the situation or stop it happening again. His original complaint had not been dealt with satisfactorily. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. This publication is available at https://www.gov.uk/government/publications/high-hedges-complaining-to-the-council/high-hedges-complaining-to-the-council. The resident, and others on his behalf contacted the landlord during July and August 2021 about the neighbours alleged behaviour and the fire risk. The right hedge can be an ideal garden boundary but the wrong hedge may bring problems. that it was meeting with other agencies that week. no evidence of the landlord engaging with the relevant support agencies again until the end of March 2021. resident aware that he could contact the local authoritys Enforcement team to report any such incidents if he felt in danger which was appropriate. He stated that he had no choice but to allow the upstairs neighbour to enter his property on its visit to him to assess the noise level. After the resident made further reports of noise on 18 and 19 May 2020, the landlord enquired about installation of noise recording equipment but was informed that, due to the ongoing corona virus pandemic, the noise team were not entering properties. Email Customer Services on customerservice@hounslow.gov.uk, Call Out of hours emergency on 020 8583 2222. He asked for an update as he believed that landlord had been working with the neighbour for almost four years. It said that the investigation was still ongoing and was being carried out satisfactorily and in accordance with its policy. That may include the date and time of the incident and how it affected them. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Get specialist help from a tree surgeon if the roots of your neighbours tree are affecting your home and garden. It also explained that whilst there were some discussions with the neighbour about a possible move this was not something he wanted to do at that time. Most of Hounslow, including its Town Centre, the area south of the railway station and the localities of Lampton and Spring Grove, falls under the TW3 postcode. Yesterday he blasted music from 3pm in the afternoon to 9.45am. When theyve got both sides of the story, a council officer will visit the site to look at the hedge and its surroundings. If you think your neighbour's tree is dangerous, you can report it to the council - for example if you think it might fall over. So, before you send your complaint and any fee to the council, its very important to collect all relevant information that you may need and think carefully about your reasons for complaining. The council might also have to allow extra time to protect birds nesting in the hedge. It is the administrative centre of the London Borough of Hounslow, and is identified in the London Plan as one of the 12 metropolitan centres in Greater London. The document detailed the reasons for the referral as due to allegations of anti-social behaviour from residents. Advice for people affected by child abuse. The landlords policy also states it is important to establish if residents who report or are allegedly causing neighbourhood issues have care or support needs to ensure that appropriate measures are taken throughout the case. This means your noisy neighbour must stop making the noise or face legal action. Welcome to the Digital Spy forums.
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