Make a list of modifications the car has besides performance mods (audio, security, lighting, air suspension, etc.). That code generally indicates an issue with saving your factory data. ; Vehicle Compatibility - Make sure the Accessport you have is the correct model for your vehicle. If you don't need the Internet to be available to wireless items or users on your network, you don't need to use the routeryou can connect your computer directly to the modem instead. For additional info on USB storage on Windows and Mac, check out our guide on ways to use a USB flash drive. If the dealer has updated your ECU to a non-supported ROM we may have to add support for it. I am experiencing a similar issue to the above, I have tried multiple ports cables and various adapters. This will tell you exactly what voltage the Accessport receives. [emailprotected], Hello Ethernet is best used when you're trying to attain the fastest, most consistent Internet connection. Hey Jason! First time im trying to use it. Let me know if that comes up. 1. Sedan: 6 speed quattro 2015-2018 I tried to do a firmware update, but it will not update at all. Your email address will not be published. I drive a brown 2004 WRX wagon with more modifications than a sane person should admit to. That depends on the memory ability of the factory ECU. Not sure how i managed to post that as i have a file saved from testing all this out, Anyway I have now corrected this, please see above. Shoot an email over to our Customer Service Team ([emailprotected]) with your Accessport and vehicle information (AP serial number and firmware version, vehicle year/make/model) so we can better assist you! Epoxydude /Getty Images. My accesport with this new cord is not turning on within the car, Ive checked both sides of the cord, also I went and updated my accessport AFTER, still not turning on in the car. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. If it is powering up via USB but not via OBD, it sounds like we may need to check out the OBD connection within the Accessport itself. I would never tell someone to not use one. Is current network design is correct behaviour? Please help. 7 speed FWD 2017-2018 in your support section. Im sorry to hear about your Accessport. You should see a section called Cobb Devices and if you click there you should see AccessPort. Hi! I am also having this exact same issue 2021 GTI. Jon Martindale has been a feature tech writer for more than 10 years. Why? Stink Eye Mob #301 If your network hardware (e.g., your router, modem, and/or cable) isn't working correctly, you may not be able to connect to your selected network. If you havent already, reach out to our Customer Service team and well help get you squared away! Thanks for contacting us. They are available for both Windows laptops and MacBooks, so whatever laptop you have, you'll find a docking station that can work with yours. Typethe network password, and then select Next. Simply connect your Accessport to your computer's USB port, fire up the software, and get to updatin'! The V2 Accessport is only compatible with USB 2.0 ports. I recently purchased a new OBDII cord for my v3 accessport. is there anyway to save the soft cut for launch control? It has reset my gauges, and constantly shuts off. I was able to get to recovery mode and got the car back to normal. Hey Aaron! Under the driver's side, in front of your left knee, there is a place where you can connect them. In no event shall Author be liable for any damages whatsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage. On theAccessport go to: Has your car ever been tuned by something other than an Accessport? Please don't forget to rate this post if it has been helpful. If the Internet connection looks like it's faltering, you may want to. A few of thoseare sometimes related to a problem with the Accessport, but the vast majority of the time the issue lies somewhere between the Accessport and the ECU. Step 5. Why? 2 1 1 comment Best Add a Comment Niveko2k 4 yr. ago More posts you may like Im going to have someone from our Customer Support team reach out to get you taken care of. It sounds like you may actually be on the current firmware. Im sorry to hear youre having issues. For a better experience, please enable JavaScript in your browser before proceeding. Updating the Accessport should only take a few minutes. Can you contact our Customer Support team at 1-866-922-3059 or [emailprotected]? Your Ethernet cable shouldn't be longer than 100 meters, and 90 meters is commonly accepted as the maximum effective length. This could vary depending on the vehicle and modifications. The Fora platform includes forum software by XenForo. Select the network you want to use. It also maintains the firmware upgrade process for your Accessport. 2. Really? The store will not work correctly in the case when cookies are disabled. Hey Rick, we may need a bit more context for your specific issue. If your computer does not have USB 2.0 ports, a USB 2.0 hub to connect the Accessport to the computer will work. This is only 3 months old and I bought it new. I am running 1.7.4.2-20224 and have 2011 BMW 335XI USD with Automatic. Accessport Manager is software for your computer that allows you to transfer calibrations and datalogs between your computer and your Accessport. 3. I get an error unable to update OBD hardware (0) and I have a lot riding on this to make it work. Using a multimeter to test voltage directly from the OBDII pins is highly recommended. wikiHow is where trusted research and expert knowledge come together. How to Update the firmware of your AP and obtain the AP info Because your site says otherwise. If you have multiple computers connected to the same Wi-Fi network, you can. Customer Support Email:[emailprotected]. Accessport Manager for Windows and macOS is the all-in-one Accessport management software. Locate the OBD port on your vehicle and plug the AccessPORT OBD cable into it. It may feel like the Accessport cable is in place, but the pins may have not all seated properly. 3. For any questions, please contact our support team at 866-922-3059 or [emailprotected] The V3 Accessport is USB 3.0 compatible. Enabled From port config port stills continues to be in portfast regarless ( possible loops can occur). Sometimes if the memory is close to full an update will fail. No. It replaces previous versions of Accessport Manager and Accessport Updater. So, lets run through a list of the most common problems and how to resolve them. It not staying on may be due to my OBDII but im not sure on what i should do about the message about the corrupted files. Install AP Manager. If you have an Ethernet port on your laptop, all you need to do is plug an Ethernet cable into that port and connect it to your router on the other end. Your email address will not be published. I dont use it much so there is basically no wear and tear on the plugs/connections. Im sorry for the issues. If it seems to be stuck on that screen, your best bet is to disconnect/reconnect the Accessport and let Accessport Manager attempt to complete the update. I did the software updates. System Requirements: Windows: 8.1, 10; (Windows ARM not supported) & 11. If that doesn't work, give our tech support staff a call: 866-922-3059. Where the latest one shown in the window, is v1.7.3.1-16510 If they are really not needed maybe it doesnt matter but since cobbtuning.com seems to be suggesting it as a suggested requirement it would be helpful to link us to a few options. Troubleshooting questions are best handled directly with our support team since it can be a lengthy discussion that isnt suited for the comment section. The V3 Accessport is USB 3.0 compatible. Hi, My AccessPort does not want to connect to my mazdaspeed anymore. It resets my AP after the message reappears and i dont wanna mess around with it too much. If the network doesn't have a password, clicking. Any suggestions? If you let us know what car you have (Make, Model, Year, and ECU ROM version if possible) we can better help. Select the Network icon on the taskbar. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Did the install finish? Paul I wasn't aware global portfast and individual portfast commands resulted in different behaviors. If you still find that your laptop is leaning on its Wi-Fi connection instead, consider disabling Wi-Fi temporarily to make your laptop prioritize the Ethernet connection instead. Says turn ignition to off, which i didnt do and after a few minutes all the lights go black. Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek. I seem to be having a problem updating to the latest firmware. Connecting to Accessport Manager: Plug your Accessport into your computer Open up Accessport Manager Click "Connect" (if Auto Connect isn't turned on) Adding files to the Accessport: On the Right hand side of Accessport Manager select "Import File(s) to Accessport" Choose the file you wish to put onto your Accessport This simple and intuitive application is all you need to perform Accessport map and datalog file management and keep your Accessport firmware up to date! If that is the case please download: http://accessecu.com/support/accessport/apmanager/APManagerSetup.exe (If you have an 02-07 WRX/STI, you will need to connect the test connectors under the dash as well. I believe, it depends on whether the Portfast configured port receives BPDUs. 2023 Cobb Tuning Products Llc. If you don't have an Ethernet port, that's OK; you can buy an adapter or dock and use that instead. Get the Latest Tech News Delivered Every Day. How Do I Get My Laptop to Recognize My Ethernet Cable? USB-A will only fit in 1 direction, so flip the connector around if the fit seems wrong. Thanks for contacting us. For most cars, 12-14v would be the ideal range for flashing. As soon as it gets any kind of power it gives the 1014 error code. With root Bridge switch sending BPDUs and other switch receiving it. Your network's name will most likely have your router/modem name, model number, and/or manufacturer name in its title if the network hasn't been set up before. The installation process will overwrite your current tune, is your tuner a part of our Protuning network? What error are you getting? However, if you're trying to connect to the router to change network settings, you can do so over Wi-Fi. It will clear them but will not read. I have checked the cable using a multi-meter, Check the voltage on the OBD port, I updated the firmware, I service the car myself so the ecu is untouched and tried various suggestions from forums. If you haven't changed the network's password from the factory default, the password can be found on a sticker that's usually on the bottom or back of the router (or modem/router combination) or in the user's manual that came with your modem or router. New here? Hey there! My AP wont connect I believe the dealer updated my car. I have the exact same issue as Giancarlo. All Rights Reserved. If youre continuing to have issues, shoot an email over to our support team at [emailprotected] with the Accessport info youve provided here as well as the current firmware version on the Accessport. Describes the SerialPortNames property, which gets a collection of the names of the serial ports on the computer. Designated root has priority 32778, address 0019.e849.d380 Designated bridge has priority 32778, address 0019.e849.d380 Designated port id is 128.17, designated path cost 0 Timers: message age 1, forward delay 0, hold 0 Number of transitions to forwarding state: 1 Link type is point-to-point by default BPDU: sent 2, received 3800. Here are the instructions: https://cobbtuning.atlassian.net/wiki/spaces/PRS/pages/62357749/How+To+Update+Your+AP+s+Firmware. % of people told us that this article helped them. As a follow-up, try removing all files from the Accessport (save them to your computer first) and giving the Update another shot. In your support section it says my vehicle is supported. Keep up with tech in just 5 minutes a week! Wheel spin may be causing an issue. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. I will give your email to our support team so someone can reach out to assist you. Now connect the cable gum of your obd2 part with the other side of your Accessport. If your computer does not have USB 2.0 ports, a USB 2.0 hub to connect the Accessport to the computer will work. Ill ask one of our customer service representatives to reach out and get a service ticket started with you. Please keep an eye out for an email. 866-922-3059. I plug in my accessport and it takes me to the menu to install ots tunes but when I check the settings, it that there is no vehicle installed and when I choose to tune to tcu only it says dsg is not supported by this accessport. All Rights Reserved. Thank you Almost certainly, yes. Port path cost 19, Port priority 128, Port Identifier 128.71. Wtf. You can usually find your Wi-Fi name and password on the bottom of the router or in the user's manual. Today, internet access is needed to do just about everything. ; Click Here for a tutorial on Accessport Firmware Updates. The first step is to download and install Accessport Manager on your Mac or PC. In no event shall Author be liable for any damages whatsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage. I know that i was testing how it would behave when enabled on switch ports with connection to switches. Docking stations can provide more permanent port options in specific locations. With the AP Manager program installed, make sure your computer is connected to the internet and plug in your AccessPORT to your computer. The V2 Accessport is only compatible with USB 2.0 ports. Seems to me that with port fast enabled on switch ports and connection going to switches instead of PC and with port config. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. The last step is, as daddy4count mentioned, to call customer service. The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Click the icon that resembles a wireframe globe in the taskbar. The icon that appears depends on your current connection state. It is just a standard USB to Micro-B cable . After 5 attempts, I still get this error message and an unable to install a tune. If youve followed the steps in the post and are still having issues, give us a call at 866-922-3059 or email [emailprotected] and we can help! Hey Cameron, sorry to hear about the troubles with your Accessport! iPhone v. Android: Which Is Best For You? Im scared I might mess up my ecu but what other option do I have? If you dont see one of the network icons (or a similar one) shown in the followingimage, select the Up arrow to see if it appearsthere. I have a 2017 Audi A3 2.0T FWD. If your laptop has an Ethernet port, plug an Ethernet cable in there. If you don't have an Ethernet port on your laptop, then you'll need to use an accessory to provide that functionality for you. Give the OBDII cable a nice strong push into the OBDII port under the dash. First thing we always want to confirm is that there is a battery charger on the car, but I assume you already tried that. Its tough to say. If all checks out, you may either have a bad motor or sensor. If you give us a call at 866-922-3059 well be happy to help walk you through it! Other side has no portfast and it is STP type P2P only and it is receiving the BPDUs. Hi, I purchase a new AP3-AU-SUB-004 for my 2018 STI (from Australia). Hi. On the Wi-Fi quick setting, select Manage Wi-Fi connections . There are a few things that could cause that issue. The same tips apply if what you want to connect to the router doesn't have a port. Stratified Tuning demonstrates some of the necessary steps for tuning via the COBB Accessport. Sergio B. In some cases where the current firmware is quite old, it may take a bit longer. [emailprotected]. As others in this thread Im having the exact same problem of not being able to update my Accesport FOR0110977 AP3-FOR-001. Click the "Wi-Fi" icon on the right side of the taskbar. - edited It may be best to give us a call at 1-866-922-3059 so our Support Team can help diagnose what may be going on. The level of need can vary quite wildly from car to car and from one situation.to the next. A crash was detected during performance results calculation thats was my ap shows when i tried to use 0-60 calculation tests. When I plug my access port into the computer the access port turns on but when I open the access port manager it's saying access port not not connected. You need to ask whoever knows the password for it. You can either purchase a Wi-Fi router or you can lease one from your internet service provider. I am going to have one of my customer service reps setup a support ticket and send you an email ASAP to further troubleshoot. Could you guys post a list of links to recommended battery chargers to use during a flash. I have a CEL and my Accessport will not read codes. I have a sub V3 Accessport and the accessory will read the gauges but the accessory says to verify that ignition switch in the on position when I was going to check the idle. Is the car going into test mode? If you're trying to make a hardline internet connection between your router and your laptop, an Ethernet cable is your only option. Make a mental note of the last time the car was serviced by a shop or dealership. Depending on the update, you may need to reflash your vehicle with a new map file once the updates have been applied to the Accessport. Yes. 2019 Audi A3 (8V) FWD S Tronic USDM For the most robust but location-specific expansion of your laptop's ports, you can use docking stations. All Rights Reserved. Hello, Try the flowchart on Cobb's website. Also, you can call our support line at 866-922-3059.

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