With O2 Europe Zone, you can continue to roam for free and use your allowance within the EU. Find out more about travelling abroad with Pay As You Go. What other restrictions are there? For the days you choose to use data, you'll only be charged a daily rate of 1.99, which gets you 100MB. The use of tethering and personal hotspot also isnt permitted in O2 Travel countries outside of Europe. Check our Pay Monthly international calling charges. Both Bolt Ons give you 120 minutes, 120 texts and unlimited data per day. Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guardaloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City and UK. So if you purchased your Sim card in the UK and from O2, your home network would be O2-UK and you would be allocated a UK Mobile number. Validity: 28 days. If you're abroad, it costs the same to listen to a voicemail as it does to make a call to the UK. Check our Pay As You Go international calling charges. Using your monthly data allowance whilst in our Europe Zone. If your UK monthly data allowance is over 25GB, you'll have a Roaming Limit of 25GB when roaming in our Europe Zone. However, download speed limits still apply when youre travelling to countries outside of Europe. If youre on a Pay Monthly contract with access to O2s Travel Inclusive Zone, youll get 120 minutes, 120 texts and unlimited data to use each day in the following destinations: If you exceed the daily usage limit of 120 minutes or 120 texts, youll be charged for additional usage at O2s standard international roaming rates. O2 offers only one method for people to activate the roaming service on their phones. O2 Travel is a free Bolt On that you can add to your account if you're on Pay Monthly. You can use the 4.99 per day O2 Travel offer in all of the following destinations: * This country is also part of the O2 Travel Inclusive Zone offer. Then turn it off again and let your iPhone automatically select the best network. IR 1101 Pack Applicable in 111 countries, IR 1201 Pack Applicable in 170 countries, Unlimited IR Packs 3 validity options, applicable for 22 countries. Uswitch Limited is registered in England and Wales (Company No. So, in case that you are interested in this service, or you want to know about some alternatives, then continue reading because you will see that there are different options for you to use when traveling! We cover roaming in our Europe Zone as part of our tariffs. So, now that you know the basics, it is time to discuss other important stuff, such as the rates, where the O2 roaming service works, and a lot more that will help you clear up your mind when trying to choose one of these services. It means customers travelling to Europe will be. The additional Inclusive Zone countries are available on contracts taken since the 28th March 2019 and excludes 30-day rolling SIM-only deals. Sky Mobile. All rights reserved. You must be a registered user to add a comment here. For people, . This means you can use up to 25GB of your allowance at no extra cost. This is because international roaming is not available on O2s mobile broadband service. Any regular data limitations that apply when roaming will also apply when tethering while roaming. Scan the QR code below to start tracking your energy usage, 2000-2023 Uswitch Limited. As we mentioned before, people must be aware that the price that they will pay for their service will depend on where they will travel to. Alternatively, you can purchase the Bolt On through My O2. International Roaming and Whats it all about. There's no charge for receiving a message if you don't listen to it. For Pay Monthly, surcharges are 3.50/GB for data, 3.3p/minute for calls, and 1p/text. All tariff changes made on your flexible tariff will only take effect from your next bill date. How does Roaming Work? The following 27 international countries are covered by the O2 Travel Inclusive Zone Bolt On: If youre not eligible for the free O2 Travel Inclusive Zone Bolt On, you cannot pay for it. 933.05 and 5 ISD SMS. Customers can choose an O2 Extra such as six months of Disney +, Amazon Music Unlimited or 12 months of Audible or Amazon Prime Video. Your allowances will apply from midnight to midnight local time (based on the capital city of the country you're in). To enjoy Wi-Fi Calling benefits, enable Wi-FI Calling on your device. But, the main difference here is that we are talking about a SIM card that is digital, and it is known as eSIM. What happens if my IR pack gets expired while roaming internationally under Jio Prepaid Plans? In case that you dont know much about them, heres a brief introduction to them. If youre not eligible for O2 Travel Inclusive Zone and dont add the O2 Travel Bolt On, or youre roaming in a destination not covered by these services, youll pay our standard roaming rates. At first you may see unexpected roaming charges in your My O2 account. O2 Roaming Germany service. You can also select the O2 Travel Inclusive Zone Bolt-on as your Extra if your O2 Refresh tariff is between 30GB and 89GB. ** Please read the following amendments to the article that allows for EU Roaming changes on the 15th June. Does anybody have a link to an up to date list of partner networks that O2 has roaming agreements with? If you're travelling in selected countries in Europe, your allowances and charges will work just like they do in the UK. This doesn't happen often, and it's more common for calls made from countries with smaller networks. Opting into O2 Travel is easy. O2 Contract customers may need to call 202 to confirm they have Roaming Activated on their account if they have never used the service before or had issues in the past. For customers on our current system, How does O2 Travel work? Within Europe, youre able to use your inclusive minutes and texts to contact any other number within O2s Europe Zone. If you use our services outside the UK in our Europe Zone for 63 or more days in any four-month period, and you cannot demonstrate prevailing use and/or presence in the UK, this is likely to be deemed unfair. So what charges do you pay for when roaming? For a step-by-step guide on moving your phone number to O2, please select your current mobile network from the drop down menu below: Your current mobile networkBT MobileEEgiffgaffO2Sky MobileThreeVirgin MobileVodafone1pMobileASDA MobileHonest MobileiD MobileLebara MobileLycamobileOrangePlusnet MobileSmartySuperdrug MobileTalkmobileTalkTalk MobileTesco MobileT-MobileVectone MobileVOXI. For instance, customers travelling to the USA will be charged based on Eastern Standard Time as thats the time zone used in Washington DC. The Person who is Calling or Texting you from the UK. It gives you unlimited minutes, texts and data roaming in 27 destinations outside Europe. 1201 Pack or IR Pay Go rates as per details provided below: https://www.jio.com/jio-postpaid-international-roaming-plans, https://www.jio.com/jio-prepaid-international-roaming-plans. And if youre going further afield, weve made it easier than ever to stay in touch with our O2 Travel Bolt On. Check roaming rates in different countries. Going outside our Europe Zone? In case that the service offered by O2 is not enough for you, here are some alternatives that you can use when traveling. These tariffs are not subject to our Roaming Limit of 25GB. If your tariff includes this offer, you wont need to pay the 4.99/day charge. Check roaming rates in different countries. The O2 Travel Bolt On works in the following 104 destinations: The O2 Travel Inclusive Zone Bolt On is free with selected O2 Refresh and selected O2 SIM only plans, and works in 27 international countries. See our terms. This traffic management policy was, however, last updated in July 2017. When you buy through links on our site, we may earn an affiliate commission. If youre roaming in our Europe Zone this will be included within your UK allowance; within countries included in O2 Travel, this will activate the 4.99 fee. In up to 63 additional destinations, you can pay a flat rate of 4.99 per day for 120 minutes, 120 texts and unlimited data abroad. Receiving calls and texts in our Europe Zone. Similar to the O2 Travel Inclusive Zone Bolt On, you get 120 minutes, 120 texts and unlimited data per day. What can I do to avoid any data roaming charges? Roaming is when you are no longer able to Pick Up your home Network (O2-UK). And, if you need a recommendation on which one to choose, go for the Holafly eSIM. These include the USA, Australia, and New Zealand. If you're a Volt or Pay Monthly customer on selected O2 Refresh and sim only tariffs, you're eligible for the O2 Travel Inclusive Bolt On. To reduce data usage, turn off or restrict background apps that refresh or update automatically. Incoming phone calls and text messages will also count towards your daily usage limit of 120 minutes and 120 texts. Subject to a Fair Usage Limit. For customers on our new system. Otherwise we may charge you or have to suspend you from using our services in our Europe Zone (excluding the UK). We may also slow down the service if you reach a level of data consumption which we deem to be excessive, network affecting, affecting the use of other customers or usage that is not in accordance with your terms of service. To add a Data Roaming Bolt On: Were making some changes to O2 Travel and My O2, to put you more in control. And if you're going beyond our Inclusive Zone you can still subscribe to our full O2 Travel Bolt On for 4.99 a day in selected destinations. Alternatively, you can get the O2 Travel bolt on for 6 per day, which gives you unlimited data, 120 minutes and 120 texts in 104 international destinations outside the EU. More information here and here. If you want to re-apply the 120 data cap when you're back in the UK, contact us. This means you can use up to 25GB of your allowance at no extra cost- well text you if youre getting close to the limit, and again if you reach it. We have talked a lot about this throughout the article. But, to be more exact, there are 48 different countries that people have the chance to visit using this service. You'll only be charged on the days you use O2 Travel. Since the UK left the European Union in January 2021, UK See our data Bolt Ons here. Monetary Value can be used on International Roaming in select countries. Get help and chat to other customers in the O2 Community. Or maybe you simply need to send a text message to someone, both options are valid. Sending a SMS? If youre on Pay Monthly, you can still get our full O2 Travel Bolt On for 6 a day in selected destinations. These include USA . Learn more about how Ken's Tech Tips is funded . If you choose to remove the 120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. It is also . One this you will never know though is the Temporary Roaming Number as this is only a Forward number and changes. The fair usage policy depends on whether youre travelling to another European country or to a country outside of Europe. You can use your regular allowance for free within 48 European countries, with a data fair usage policy of 25GB per month. AeroMobile services are available on flights from Air Serbias Belgrade hub to New York. Which destinations are covered by O2's free roaming policy? Audio and video streaming are available with O2 Travel but the quality of the audio/video will be optimised for a mobile device. Terms apply. If you're an O2 Travel We'll try to include all your overseas call charges on your next bill, to help you keep track of your costs. With our O2 Travel Inclusive Zone Bolt On, available on selected O2 Refresh and sim only tariffs, you can get inclusive data roaming in 27 international destinations. There are 27 different destinations that people can also visit using the O2 roaming service. Turn on Airplane Mode for about 30 seconds. If you move to a tariff that doesnt include free O2 Travel in our Inclusive Zone, then youll lose that benefit, but you can still buy our full O2 Travel Bolt On for 6a day in selected destinations. Were the only major network that isnt bringing back EU roaming charges for up to 25GB. How can I setup my phone to roam with O2? For help with turning off data roaming, go to our interactive device guide. Otherwise, we may charge you for using our services in our Europe Zone (excluding the UK). This is because of the Foreign Number allocated and that you are roaming on their Countries Network. Not applicable. Since then, most customer feedback is that speed limits have been removed for customers travelling inside of Europe. This doesn't happen often and it's more common for calls made from countries with smaller networks. When you travel outside your Home Network, your Mobile Phone Sim will ask the Roaming (Foreign) network first if it can use the services on their Network. Well send you a series of messages while youre travelling to make you aware of your roaming options. You'll then need to change your PIN before you can listen to your messages. The only exception is on O2s unlimited data plans where your data usage in Europe is limited to a maximum of 20GB per month. Calls made to other destinations (not the UK or the country youre visiting). 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The only thing that you will need to do is send a text message to 23336 with the text O2TRAVEL to activate the service, and that's basically everything that people must do to activate the service! If you exceed the 63-day limit, O2 should give you the opportunity to demonstrate prevailing use in the UK. Sending a MMS? O2 has announced the launch of a new set of 'Plus Plan' tariffs and roaming at no additional cost in 75 countries including Spain, Malta and Portugal. Wherever you fancy going in our Europe Zone (48 destinations), youre free to call and text just like you would in the UK. To opt-out of the offer and to pay O2s standard international roaming rates instead, text NOTRAVEL to 23336. A) Yes, even though you are calling a UK Mobile Number. You can find the cheapest O2 SIM Only deals by using our comparison tools. Monetary value of Rs. If youre travelling outside of our Europe Zone and your destination isnt covered by O2 Travel, youll be charged at the standard rates for that country, for any minutes, texts and data you use. Both Bolt Ons come with 120 minutes, 120 texts and unlimited data per day. O2 is one of the few networks to still offer inclusive roaming in 47 European destinations. Good news. We have mentioned several times that O2 is available in the whole European continent, and thats right. If you've already registered, please log in. Receiving calls and texts in our Europe Zone. Unlimited Prepaid IR Packs - For Select 22 Countries on Applicable Partners. If you are an O2 PAYG Customer then Roaming is activated automatically as you can only spend what you have in Credit. O2 Europe Zone is included with all plans at no additional cost. We'll try to include all your overseas call charges on your next available bill, to help you keep track of your costs. Switching data roaming off ensures you won't get charged. 1017.80 and 5 ISD SMS. According to O2s terms and conditions, a surcharge may be applied for your usage if you spend more 63 days abroad in Europe over a rolling 4-month period. If you dont have O2 Travel Inclusive Zone included, you can add the O2 Travel Bolt On and get unlimited minutes, texts and data roaming in 63 destinations worldwide for 6/day. 24.90: Zone 4: This zone includes a connection to networks and services of specific providers of international services of electronic communications. And remember, this is something that will not vary and there are no exceptions on what people have to pay for using the service. Using mobile data if youre on a cruise ship, however you will still be able to connect to the ships wifi. When using O2 Travel outside Europe, your SIM card can only be used inside a smartphone. If you haven't registered yet, please register and log in. You can only use our services for periodic travel like holidays or short breaks in our Europe Zone (excluding the UK). In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822), Enter your mobile number below and we'll send you a code, If you've not received a code after 10 minutes we can. The roaming coverage and available services are subject to 3rd part network infrastructure and may be restricted. You can only use our services for periodic travel (like holidays or short breaks) in our Europe Zone (excluding the UK). Receiving Calls? Jio IR charges are applicable as per the following two options: Depending on the usage need, our customers can avail Jio IR Pay Go service or subscribe to IR Unlimited Packs: For International Roaming tariff, kindly visit. If you dont have Free Allowances, then you will be charged at your normal standard Rate of ringing the UK or Texting a UK Mobile number. When data roaming is switched off you'll still have the option to connect to local Wi-Fi hotspots to get onto the internet. Your usage of European roaming is subject to the fair usage policy described here: the most important being that it should only be used for periodic travel, like holidays or short breaks. We'd love to hear your thoughts and any questions you may have. Please try again. With the offer, youll get a daily allowance of 120 minutes, 120 texts and unlimited data. But if you use all your UK data allowance when roaming outside in the UK, youll need to buy a data Bolt On if you want to keep using data. In this article, well review the O2 Travel offer including the countries where youre able to use it and how much it will cost. Scheduled transatlantic routes between Ireland and Orlando, Chicago, Boston, San Francisco, Washington DC, Newark, Los Angeles, Miami, Seattle, New York and Toronto. It will provide 120 minutes that are restored at the end of each day, and if you travel inside the European zone, you will have access to your local phone calls plan. Order by midnight for free next working day delivery. If you have O2 Travel Inclusive Zone included in your tariff, then youll get unlimited minutes, texts and data roaming in 27 destinations worldwide. Validity: 28 days. You still have items in your basket. You can find information on calling, texting and data usage abroad here. To do so, ask your current mobile network to provide you with a PAC Code. It is simple, and it can be done within a minute. Heading to Europe? In case that this is an option that you find interesting, we recommend using the Holafly SIM card. Well text you if youre getting close to the limit, and again if you reach it. If you have any other questions please ask and I will gladly try to answer them and will keep editing the 1st thread to make it easier for everyone to read. According to O2, these services may not work with O2 Travel. To add a Data Roaming Bolt On: Once youve reached the limit of the Data Roaming Bolt On, your usage will stop. If you use your mobile phone abroad for 63 days or more in any four-month period, O2 reserves the right to apply a regulated surcharge to your usage (currently 3.3p/minute, 1p/text and 4.50/GB). Q) Why am I charged twice for Voice Mail Messages? Customers who use roaming in the Europe Zone for a prolonged period of time are likely to exceed O2's fair usage policy and may incur further charges. Within Europe, the latest traffic management policy referred to in O2s terms and conditions states that download speeds abroad will be capped at 1Mbit/s during seasonal traffic peaks. Order by midnight for free next working day delivery. If you add a Bolt On and dont use all the data before heading back to the UK, youll still be able to use it when you get home. Jio offers you 5 IR pack options as per your usage need: Please note that benefits of Unlimited IR Packs are available only for select 22 countries and specific Partner Network in that country. Find out more. You can still use data if you reach our Roaming Limit, but youll be charged at 3.50/GB. With the text messages, we have the same story as the past rates, 4.99 for travelers that leave the European zone, and for travels inside the European zone, you have access to your domestic plan. Free O2 Travel in our Inclusive Zone is available with selected Plus Plans. Calls from the UK to O2 Travel destinations. We are using cookies to give you the best experience on our website. You still have items in your basket. Find everything you need to know about international calling and using your phone abroad. See here for the full list of O2 Travel Inclusive Zone destinations. Now make and receive calls, send text messages, or use the internet 20,000 feet above the ground. Instead, youll need to pay 1.99/day for up to 100MB of data in these countries. The O2 Travel Bolt On is available for 6 per day, and covers 104 international countries. Travelling to Europe? Youll need to select the right allowances for your destination, which is split into Zones 1, 2 and 3. You are not in the UK and the person you are calling isnt, so you will pay the Roaming Charges to make the call and the person who is receiving the call will pay the inbound part of the charge. By continuing to access this website, you consent to the storing, accessing and sharing of this information. Broadband, mobiles, banking, insurance and energy utility comparison. Now that we have talked about the SIM card, it is time to talk about the relatively same service. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. With My O2, you can manage your account and bills online. If you are planning to travel within the European zone, you wont have to worry about paying for the service because everything will be, well, free! Using Sony xPeria Pro-I, Razr 5G, Galaxy Fold and iPhone SE 2020 and lots of other mobile toys Mike80 0 Feb 20, 2022 #8 hle13 said: Were rolling them out gradually, so some customers may notice a change sooner than others. Which would cost you a total of 69.86 over your two-week holiday. Tariffs with more than 25GB of monthly data. New Delhi AeroMobile services are available on international flights, to destinations including New York, Miami and South America from Alitalias hub airports Milan and Rome. If you have roaming issues during international travel If the date and time are wrong after you arrive, go to Settings > General > Date & Time. From 23 May 2022, Three customers who have signed up or upgraded from October 2021 will have to pay 2 a day to use the minutes and data from their UK contracts in EU countries. O2 Travel Inclusive Roaming is only available on selected eligible O2 Refresh tariffs, as well as sim only tariffs higher than 20GB (20GB excluded). You can add your own comment here. The O2 Travel Bolt On is available with all pay monthly plans for 6 per day. you may see unexpected roaming charges in your My O2 account. You'll only be charged on the days you use O2 Travel. And if you add a Bolt On in the UK, youll also be able to use it in our Europe Zone. And for our Classic Pay As You Go tariffs, youll be charged in our Europe Zone in the same way as you would be at home. If you have O2 Travel Inclusive Zone included in your tariff, then you'll get unlimited minutes, texts and data roaming in 27 destinations worldwide. Roaming is when you are no longer on your home network. Were making some changes to our website. This way if you lose the O2 network, your handset won't try to connect you to a different one. In the past, O2 has been criticised for reducing the download speeds on their service for customers travelling abroad to other countries. So if you buy one of our Big Bundles, your minutes, texts and data can be used in the UK and the rest of our Pay As You Go Europe Zone. O2 has said that using roaming for an extended period of time will be judged on a case-by-case basis. Please get in touch with us for further details at www.o2.co.uk/contactus. O2: 4.99/day for extra quota to be used in Mexico. And, also, renting one is pretty simple, no need to worry about it, just remember to return it in good conditions. New Delhi, West Bengal AeroMobile services on selected flights to global destinations from its Dhaka hub, Connected flights will depart from Cathay Pacifics Hong Kong hub to destinations including Bangkok, Singapore, Osaka and other long-haul destinations, New Delhi EgyptAir offer AeroMobile services on selected flights to Europe, USA, Canada, South Africa and Asia, New Delhi, Bangalore, Chennai, Mumbai and more AeroMobile is available on over 300 flights every day, to and from Dubai, New Delhi, Bangalore, Chennai, Mumbai and more AeroMobile services are available on flights to and from Abu Dhabi. There is no fair usage policy on the amount of data you can use - you get unlimited data. In up to 63 additional destinations, you can pay a flat rate of 4.99 per day for 120 minutes, 120 texts and unlimited data abroad. If you go over 120 minutes or 120 texts, you will be charged at the O2 international rate for the country you are in. If youre not eligible for O2 Travel Inclusive Zone, or you dont add the O2 Travel Bolt On, or youre roaming in one of our Zone 3 destinations, then youll need to add a Data Roaming Bolt On in My O2. If all comes back ok, then the Sim will receive instruction and you notice the Roaming Network Name shown on your phone.