As the new decade brings changes to customer expectations, regulatory compliance, and in-store technology, retailers are adjusting their workforce management strategies to optimize staffing for this evolving retail landscape. As of 2015, Millennials outnumber Gen Xers in the workplace by nearly 20%. It also highlights why retailers need a real-time store execution solution on mobile devices. o Q-Forms. This means replacing high-touch systems like time clocks with touchless technology using facial recognition and voice control. Reflexis is excited to continue our video series, with deep dives into key topics within the world of Workforce Management. Solutions discussed: From diamond rings to flowers, boxes of chocolates to stuffed animals, gifts are still flying off of shelves around Valentines Day. Cons: Only get schedule a week in advance. Not only will front-line employees have the information needed to manage all of their tasks, but optimized staffing ensures that enough employees are in the store to get it all done. Omnichannel services are becoming more important to grocery shoppers, which means that implementing them needs to be as seamless and flawless as possible. . Find out how Sally Beauty Holdings boosted in-store task completion rates and managerial visibility into store projects. Reflexis Systems polled 869 bank branch employees across eight countries to gain insight into branch strategy and transformation. Streamlining store execution and aligning staffing to demand is critical to ensure that critical tasks are executed correctly and without delay. This ensures that best practices are being followed in all stores and that reports are being translated into actionable steps for store associates to perform. Audit or inspection questionnaires can help you verify that emergency measures for customer and employee safety are executed correctly and consistently. Mobile-enabled platforms can give front-line employees the agility to make their work easier and more efficient. Keep reading for 5 steps to do so! o Q-Docs, Explore how GATE Petroleum simplified communication and raised the completion rate of maintenance requests by 35 percent. With COVID-19 effects still pressuring the industry, many retailers continue to contend with labor management challenges. Solutions Discussed: o Workforce Manager This is the first post in a series of practical strategies to simplify execution of COVID-19 related policies, procedures, and processes. Learn how AutoZone saved $100 million in seven years with intelligent workforce management. Given all of the recent challenges, have your managers and communications teams struggled to find effective, efficient and secure ways to communicate with your frontline employees? I was hired on as part time. By synchronizing communications and simplifying store execution processes, you can ensure that stores are consistently clean, providing a safe environment for your store associates and your customers. With so many variables affecting the accuracy of labor schedulingcustomer traffic, store workload, employee skill set, and moreit takes an intelligent solution analyzing all of this information in real time to truly optimize employee schedules. Technologyincluding the Internet of Things (IoT) and customer data platformsare providing new ways to use customer data in high-end retail. If a store associate wishes to connect to Workday, Reflexis, or email while they are not on the Store network, they will be required to authenticate using MFA. Intelligent technology supports associates at a time when labor scheduling is increasingly complex, matching the talents and skills of available associates to the demands of warehousing and distribution facilities. Curbside pickup and other key omnichannel initiatives arent going to become less relevant as the pandemic comes to a close. In this months article, weve included notable changes in United States regulations from February 2020 onward. While this may sound ominous, the fact is, according to an analysis of the U.S. Census Bureau data, that by 2030, [], An effective store execution platform works wonders on store performance and task compliance; ensuring that your stores provide the best possible customer experience, every time. Intelligent retail is about working towards two key goals: simplifying store execution and labor operations processes, and making data-driven best practice decisions to improve store performance. Retailers often [], Learn how Coop simplified communication, managed by exception, and improved line-of-sight into task execution. Afrikaans: Barberaz, Savoie, Auvergne-Rhne-Alpes, Frankryk Tagging projects helps your leaders on the frontlines find the relevant information faster and without confusion. In this months article, weve included notable changes in United States regulations from March. AI-driven labor budgeting, forecasting, and scheduling has the power meet these challenges head on, optimizing your labor operations during major crises. Welcome back to the Reflexis Employment Law and Regulations Update! o Workforce Scheduler, See how GATE Petroleum sped up communications and delivered solutions more quickly across its convenience stores and gas stations. By optimizing labor and simplifying work at stores, you can empower front-line employees to be more engaged during their shifts, reducing turnover and improving the customer experience. How do retailers provide customers with the convenient, omnichannel experience they desire? Leverage your professional network, and get hired. Reflexis Employee Self-Service offers associates an intuitive, mobile-native application to view their schedules, whether on-site or at home. In this months article, weve included notable changes in United States regulations from February 2021 onward. Duties to include payroll with Reflexis scheduling . After the session, she answered four key questions about how technology can help customers and employees safely interact as retailers start to reopen. Like many . o Real-Time Task Manager. We may also send out event updates to keep you informed. Here are a few ideas how Store Operations could benefit. We rely on our personal devices to navigate, plan, and connect on the go. Solutions discussed: Employee engagement is a measure of employees focus, investment, and connection at work. Where Are Banks Falling Short on Branch Efficiency? Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles, and result in improved allocation of resources through the use of big data, thereby increasing sales productivity. With real-time task management and real-time intelligent communication tools, you can quickly and effectively execute Fathers Day promotions and sales, giving your customers what they need to celebrate with their families. Heres the highlights from Days Two and Three. Tune in to your favorite CW Pittsburgh shows. o Real-Time Task Manager [ReflexisPlus], Introduction The rapid change in consumer demographics, preferences, and shopping behavior is hardly a secret in the retail and consumer goods industry. Real-time progress reporting on seasonal hiring. Newsletters: We send out quarterly corporate newsletters that include information about upcoming events, latest industry news, blogs, and whitepapers. Over the past year, commodity prices have dropped. With real-time store operations and workforce management solutions, C-store retailers can streamline critical processes, optimize labor scheduling, and ensure that front-line employees know what tasks to do, when to do them, and how to prioritize them. Learn how Vera Bradley improved task completion rates, scheduling efficiency, and customer conversation rates with Reflexis. In the current world, transitioning from error-prone manual processes, to mobile-first, intelligent tools is key for efficient and effective inspections. 3 Ways to Fix Inefficient Retail Store Auditing, July 2019 Employment Law and Regulations Update, Solving the Challenges of Omnichannel Retail, Empower Store Associates With 360 Customer Data to Improve In-Store Sales, Unlocking Productivity and Engagement through Early Wage Access, Drive Revenue with your Branch Scheduling Processes, Branch Banking Strategies for Market-Level Scheduling, How to Foster a Cross-Generational Retail Workforce, 3 Reasons to Join the Next Reflexis Customer Advisory Board Meeting, Cultivating Growth for Your Gen Z Workforce, Managing Todays Branches with Yesterdays Tools, 2019 Trends & Opportunities in Branch Banking, How To Tackle Predictive Scheduling in Branch Banking, How Your Customers Benefit from Next-Gen Workforce Management. With dynamic workforce management solutions, you can optimize branch staffing and get the most out of leaner staffing models. I can excess everything else except the clock. As retailers begin to re-open, they are putting the highest priority on customer and associate health and safety, while complying with a maze of regulatory guidance that varies by state and municipality. Retailers have been focused on how and when to reopen safely and effectively recover in the new (or next) normal. With todays customers expecting seamless in-store experiences, NRF was dominated by discussion of how to make stores more intelligent and more exciting than ever before. Perhaps its the beauty tutorial that theyre hosting in [], An automated labor management system can work wonders on a Retailers budget by optimizing labor spend, saving managers time, and preventing hefty fines for breaking labor and union rules. Ian spent 18 years working for Toys R Us in various roles including Store Manager and now supports retailers to get the most out of their relationship with Reflexis. So how do you find the best solution for your organization? Most customers now expect to be able to shop across channels seamlessly, and to have an in-store experience that is as convenient and simple as their experience online. Solutions discussed: See how GATE Petroleum sped up communications and delivered solutions more quickly across its convenience stores and gas stations. o Real-Time Task Manager o Q-Docs. Blackhawks-Wild Playoff Schedule. Frontline employee engagement is important for retailers, but what makes an associate engaged versus disengaged? Store associates drive sales by creating a positive customer experience, keeping shoppers engaged and informed, and directing them to value-added purchases. In this months article, weve included notable changes in United States regulations from March 2021 onward. o Q-Walk. Solutions Discussed: By optimizing labor forecasting and scheduling processes, you can ensure that there are always enough store associates to complete critical in-store tasks, providing customers with a quick and convenient retail experience. Step #2: Automate Labor Scheduling - Reflexis Systems Solutions Execution & Communication Real-Time Task Manager Q-Suite Q-Check Q-Comm Q-Visual Q-Walk Q-Docs Q-Forms Zebra Integration Workforce Management Workforce Scheduler Time and Attendance Employee Self-Service Reflexis Customer Connect Reflexis AI AI Decisions AI Staff Planner Explore how Lowes simplified store execution and improved employee collaboration with Zebra task management and communication solutions. Its about combining the power of learning opportunities with space to network and connect with peers who are facing similar industry challenges.