Weird. Its crazy frustrating because now were missing decent chunks of every show we record. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. in, 21-01-2018 My mother always manually sets her DVR programming. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. The problem also happens on our remote receivers when playing a recorded program. AT&T Community Forums. Well we have a couple of advice for you, if that happens. For example, Penn and Teller Fool Us airs 9pm-10pm. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. 02:24 PM Make sure you've got the recording space for that marathon of your favorite show. Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. If I try the recording an hour or couple later it will play. I do wish Samsung would get this right. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. (This same exact issue also happened to me from 19 to 22 April. Actually there is bad news. None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. Ensure all cables are plugged in correctly. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Check availability. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? I can't fast forward through my Cloud DVR recordings. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. For more information, please see our This is a mess, I'd use YouTubeTV, but Spectrum's internet costs are crazy without bundling discounts. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. If you look on I posted my emails I had with the UK CEO. The Cloud DVR is really annoying at times. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. in. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. I'm spending too much money on an unreliable service and I am not happy about it at all. I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. Skip to main content. U-verse TV Equipment. Thank You for your response. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). .They are on the Roku., WEB and Android. When I go to the live show, it says it is recording, but its not. However, I was able to re-add these particular shows. The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. All it takes is a few steps. 05:56 PM There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. Using Player Controls on an In-Progress DVR Recording. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. 09-11-2018 Log in with your Optimum ID and password. So disappointing. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. Others give errors when trying to start them. If you are having troubles fixing an error, your system may be partially broken. I don't know what Spectrum did over the last few weeks, but they really have messed up. I have been using the Cloud DVR for about 6 months. Knowing that a lot is now recorded (or sourced?) I've been able to watch recorded NFL games of my local team, but these three recordings I had issues with were not my local team. Finish the process and restart your computer. Are you seeing any newly recorded programs showing up at all? I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. After youve successfully removed Temporary files. Please try again later, DCD-1002. The others, by component connection. My DVR is refusing to record some shows and I'm unable to determine why. I though my shows were coming through the dish not over the internet. Select 'Recordings' to pull up all of your recordings. I have been recording programs on DVRs since 2005, and unless the power was out, never had a problem. in. Using the arrow buttons on the remote select 'Saved'. We have recorded the late night Brian Williams show for ages. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Samsung admit it is a non repairable problem. Our team wants to reach out and touch base. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. Invalid password, please complete all fields. It would work for a few weeks then stop scheduled recordings. Select Settings from the Start menu then go to Update & security, and select Check for updates. 09:20 PM To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. and can't play the recording. Hi, Thanks for all the support. Repeat this process two more times. Plug the receiver/DVR back in on the third time and leave in. Cloud DVR remains a work in progress and seems to be hit and miss around the country. AT&T Community Forums. Been using an old one. Scan this QR code to download the app now. My DVR is constantly only recording part of the shows. Were mainly talking about older games here, because new titles are all compatible with this feature. To fix the issue, restart Game DVR: Close the game. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. Recordings are not showing up until several hours after being recorded. The programs were for Home Again recorded on a local channel. Then, press the POWER button again to turn the DVR on. Wait 10 seconds. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. mv020 over 6 years ago. I had two recordings. Also a couple other programs scheduled to record later today are not showing up. Select Yes. Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Confirm your recording settings by pressing the Menu button on your remote. Enjoy Optimum TV on any device and turn every screen into a TV. When I checked the app, these out of date scheduled shows did not appear. I had a KS9500 and had the same issues. Use the power cord to connect Optimum Stream to a wall outlet. Seems like I have to reboot the box a lot more often these days. The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. This is the same brand, size, and type of TV shes had for a while, but this specific TV is new and was purchased June 20 2020. When three white dots appear on the screen, unplug the DVR again. As you are typing a drop-down list appears. Heads up friends! Recording may sometimes work only once or twice. Cookie Notice Press DVR on your remote to access the Recorded List. I get similar errors on my Android phone app and web page interface. In Task Manager, select More details. From here you can cancel the recording, or change the settings (which is what we want to do). I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. Check all your drivers now in 3 easy steps: How to fix game crashes and other issues on Windows 10. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. 03:59 PM Has Spectrum done any surveys on the customer satisfaction of the CDVR? is that possible? Choose Open folder to see your captures in File Explorer under Saving captures. Connect your DVR / NVR to a router with an Ethernet cable. Had a new one connect, new main board fitted, it worked for a week then stopped. Copyright 1995-2023 All Rights Reserved. Would I recommend Samsung to my friends - what do you think? In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. In the DVR settings, the show is set to record 9pm-10:03pm. att.com. Question About Spectrum Voice (Landline) Caller ID Information? Recorded show won't play on DVR. The recordings in question were three NFL games. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? Find your Cloud DVR recording and try playing the video again. We hope that these solutions are going to help you to solve your issue. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). Continue pressing the Resolution button until the TV displays a picture. Each time you press the button, the output resolution will change. ). Press the 'Xfinity' button. Unfortunately there is no way to recover programs that did not properly record. DVR will NOT record shows on certain channels HELP! Another annoyance is the way the fast forward works, or rather doesn't. Too many buttons to push to get there. Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. Change the video output resolution on TiVo Mini. To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. I would like to advise that our team has opened a ticket to work toward a resolution on this issue. Or is it proper to address this on this platform? Press the Resolution button located on the bottom of your TiVo Mini. The occasional Recording Unavailable Were sorry were unable to play your selection. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Some Windows 10 users might be having to trouble recording game clips using Game DVR. Message edited 1/18/2013 10:45:04 AM. Highlight "Play" and press SELto start watching. Samsung have been pretty useless. I knew it was not the USB drive because it would do time shift and record what you were watching. I had a similar issue happen with Brian Williams at about the same time. I dont know if you have tried this but it has now worked for me. Only one of them is connected to the associated TV set by HDMI. Hello, @horigan, thank you so much for giving us that update! Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. What's annoying is I have a cheap 32 Samsung TV which works perfect. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm in the seacoast NH area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package., -----------------------------------------------------------------------------------------, My DVR is refusing to record some shows and I'm unable to determine why. in. Screw both ends of the coaxial cable back in. where they appear to be coordinating with an engineer. We strongly recommend that you upgrade to a more current browser. Also, feel free to provide other solutions if you happen to find any. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. Please try again". If you have any comments, questions or suggestions, just let us know in the comments below. Recordings stopped showing on the recorded list sometime Saturday. You will then see the screen flash twice, which means the game is recognized. This is my second go-round with Cloud DVR - I used ATT for a year before switching to Spectrum (only because their CDVR more than doubled in price) & ATT was 100% reliable in recording/storing/playback.. Athough CDVR technology does have the ablity to outperform all other methods of recording, Spectrum just can't seem to get with the program. 13-09-2018 Navigate to the Recordings section of My Stuff. Please let us know if you continue to get those errors. We're sorry that didn't solve your issue. Hi there! Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task. Want to learn how to use the Support Forums? 04-12-2018 Some of my shows didn't DVR. This same thing was broken 11 days ago now its not working again? They even say I have not heard if this before! How can I pause and rewind live TV using the Spectrum TV app? Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi. It really just seems to not be working properly.. Give them a gift from AT&T that connects them to what they love. in, It as know issue with all Samsung TVs since the ks series. And it is recording repeat episodes, when I always set the DVR for new episodes only. I recommend rebooting your modem and running a speed test to verify your internet is working well. The next thing were going to try is resetting the Windows Store. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. I've noticed it helps a lot to set to record . Thank you! Error messages like that are frequently caused by internet connection issues. It was also considered a "known" issue at that time; heard same from tech support today - "it's a known issue, no further info at this time.") Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Reconnect, and power back on. Recording may sometimes work only once or twice. I just received new tv remote from spectrum and having same problem. Hope this helps, 09-11-2018 I record "The Voice" and other singing shows. I checked and the programs are on my series recording list. When three white dots appear on the screen, unplug the receiver/DVR again. It looks like that did the trick! In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. Not associated with Microsoft. Thank you for that information. We are very happy to hear that and were able to assist! I have tried various attempts to solve the issue with Samsung via their chat line and a telephone call back response but to no avail. Reference Code:RCD-1007. And when I selected the program the episode information had the appearance that it was recording. It is doing a lot of strange things. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. Invalid Optimum ID, please complete all fields. I have checked and it looks like the ticket that was opened. To change that, you just need to restart Game DVR task, and you should be able to record again. It is on the ks owners refund more info thread, on page 3 or4. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! I am having some of the same problems again. Please try again later errors that lock me out of playing a recording appear to only affect one recording. Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. We have a UE49MU7070 smart tv recently purchased. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. They start on time and finish 3 minutes late. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. Then choose Game DVR and enter your preferred keyboard shortcuts. Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. I also pointed out that I own a older 32 inch Samsung Smart TV nd Samsung freesat recorder which work fine. Choose the program that you would like to watch and click on the 'Play' icon. in. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. Not even when we go to scheduled shows can we find it. If you should need us for anything else, please do not hesitate to reach out to us! It looks like you're new here. I sent screenshots and info to the Community_Help handle message. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! They start on time and finish 3 minutes late. Tonight, it recorded 9:08pm-10:01pm. Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. The fixes don't seem to be holding for cloud DVR services. Guess what, scheduled recording doesn't work properly. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings. That is great news!! To change that, you just need to restart Game DVR task, and you should be able to record again. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. Technical support is no help. I couldnt believe a 1 month old TV could have failed somehow (the hard drive is fine) and felt a setting must have changed somehow.I tried this and it worked for me and sorted the problem. (Click on a topic below to view content) Viewing Scheduled DVR Recordings. Are you still experiencing that error code? California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) Some recordings won't play. Custom keyboard shortcuts may sometimes not work because some games block keys. !, There are no other shows scheduled at the same time, so its not a conflict issue. Copyright Windows Report 2023. I had a program that was scheduled to start at 3:00. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. Trouble Canceling a DVR Recording. Things are looking up. Otherwise, just make sure Background recording is set to On, and everything should work just fine. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. Having done a full factory reset , retune etc the problemstill persisted. in.