stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Took just one week from first visit to home delivery. Jamie at service reception desk very helpful too. Browse our wide range of Business Contract Hire offers on MINI's most popular models. Would highly recommend & would return in the future. Everything I expected and was promised was done. A refreshing experience in car buying! They kept it overnight so they could listen to it cold start and fixed the problem that day. Official MINI Retailer in Leeds. We never felt under pressure, and were offered a very reasonable price. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. I had an MOT, service and also had a new service plan set up. We are absolutely thrilled that you have rated us so highly! Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. This was the 3rd BMW Ive purchased from Damian at Stratstone Tyneside. Thanks again!Customer Services. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Its lovely to see you had a great experience with us!Customer Services. Business Development Manager Stratstone BMW and MINI Leeds 4d Edited 48 hours to sell! Took just one week from first visit to home delivery. Best wishes,Customer Services. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Very happy with the overall experience. All my interactions, from the phone, to in person at the dealership, were very robotic. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Very happy with the overall experience. The branch is always available for any assistance that you may need. My car was in on 4th April for a recall. Matt Lee-Shevloff. Our Video section provides helpful insights and takes a detailed look at a wide range of topics such as the newest models and what they have to offer. I wouldnt take my beloved mini anywhere else to have works done. Best wishes, Customer Services. We are a returning customer of Stratstone Mini. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Exhaust was making a very strange noise. Thanks again Jessica and BMW Stratstone. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Big thanks Jamie and co, you are doing things right. Stratstone | 15,606 followers on LinkedIn. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Not one of them has been in contact. Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! Would definitely recommend to anyone. I had an MOT, service and also had a new service plan set up. I can see we would have a poor relationship if I bought a car from this dealership. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Courtney Stratstone Mini. In the Vehicles & Transportation category. Never call back never answer questions! I would highly recommend this dealership if you are looking to buy a Mini. www.stratstonetynesidebmw.co.uk . Its probably my ultimate car and will no doubt see me out. Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. Found a mini in difficult times for me. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. Lady very helpful on the phone. They think we customers ate stupid!! We never felt under pressure, and were offered a very reasonable price. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also ensure all reviews are published without moderation. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Customer Services, Simply excellent throughout. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. We hope to be of service to you again! Top service. I can now add the Stratstone reputation executive team. The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. Very knowledable reception staff took very good care of me. Chloe price matched a lower price I had obtained, which I was delighted with. Would 100% recommend this dealership. Difficult to even speak to someone nevermind resolve the issue. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Once you have purchased you car, for some reason you are passed onto a handover person . Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. It goes against our guidelines to offer incentives for reviews. | Read 41-60 Reviews out of 378 . No one could find the fault except these guys. I rang yesterday afternoon at 17:50. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. I was dealt with by Ellie who was excellent and the whole process went smoothly. When I came back to pick my car up, the keys were handed to me, and that was it. We are absolutely thrilled that you have rated us so highly! Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Find out how we combat fake reviews. Best wishes, Customer Services. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on it's way! Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Thanks again!Customer Services, So glad I bought my car from here. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Date of experience: 14 July 2022. Now raised with Pendragon. You can unsubscribe from this at any time. Travelled to dealership to collect car and handover was seamless. Be warned, my experience with Stratone mini Leeds was not pleasant.The sale person, however was accommodating and helpful, unfortunately that is where the positives end . The whole experience I received this week has stopped me from buying a new BMW. Just had the first service on a second hand car I bought last year from Strastone. Stratstone BMW. We are absolutely thrilled that you have rated us so highly! It goes against our guidelines to offer incentives for reviews. 2023 Trustpilot, Inc. All rights reserved. I was regularly kept up-to-date with the progress of my service. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. All rights reserved. Got to give a special mention to Rhiannon. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 3 emails later, two calls and no report. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Very happy with the way I was attended to, both booking the job in and doing the tyre change on the day. The member of staff did apologise but too little, too late.So a word of warning if you buy a car from Stratstones be careful how you pay for it. Date of experience: 08 December 2022 We are absolutely thrilled that you have rated us so highly! If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. 10 out of10. They think we customers ate stupid!! Voice your opinion today and hear what 106 customers have already said. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? We also ensure all reviews are published without moderation. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Find out how we combat fake reviews. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Total incompetence. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Best wishes,Customer Services. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Customer Services, Simply excellent throughout. Companies can ask for reviews via automatic invitations. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. We value your feedback and take pride in providing the best possible customer service! . Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Lovely courtesy car clean and well presented. We value your feedback and take pride in providing the best possible customer service! Date of experience: 03 March 2023 The entire team at Leeds seem an exceptionally welcoming team. I am very pleased you are satisfied with your visit! Here are 8 tips for writing great reviews. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! Got a call 12 hours before the appointment to be told they hadn't got the booking. Verification can help ensure real people write reviews about real companies. I will never use Stratstone Mini again. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! I was given a courtesy car which helped me greatly. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! We never felt under pressure, and were offered a very reasonable price. What is MINI Connected and How Do I Use It? Do you agree with Stratstone - MINI Leeds's TrustScore? In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. Very professional, friendly and very informative. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Stratstone Derby - appalling service. The branch is always available for any assistance that you may need. Jamie at service reception desk very helpful too. Check out what 123 people have written so far, and share your own experience. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Anna,Thank you very much for 5* review! Thank you for taking the time to leave us your rating!Customer Services. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Browse our exclusive offers across the entire range of new MINI models. For complete peace of mind, rely on an Approved MINI Service Centre. The deals they offer are brilliant and nothing is too much trouble. The salesman was a very pleasant & helpful young man. Visit us today. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We value your feedback and take pride in providing the best possible customer service! Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Harrogate BMW. I so appreciate it .. a very positive and reassuring experience. All rights reserved. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. After all, who does not love a MINI? . This is now three weeks of silence. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Anyone can write a Trustpilot review. 2023 Trustpilot A/S. Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. Thank you for taking the time to leave us your rating!Customer Services. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Brought a car!! Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Although I've spent 16k more than I wanted we've got what we want. Rang to book car in for emissions problem, fitted me in first thing next morning. A+ experience during our recent car purchase from Stratstone Mini Leeds. It meant we could put the car through its paces under conditions pertinent to us. Discover the latest addition to BMW's range of M cars, the New M2. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Hi Dylan,Thank you for taking the time to post this review. Well done . Their procedure said I would receive a reply within 48 hours. Verification can help ensure real people write reviews about real companies. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. The salesman said the transaction had not gone through so I paid again. Definitely worth the journey from Cambridge to Hull to collect. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! 2023 Trustpilot A/S. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. . his customer service was excellent. For businesses Categories Blog. Find your next car at MINI Leeds, where. MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. My son bought a second-hand car from Strastones and I paid for the car on my debit card. Hi Anna,Thank you very much for 5* review! Verification can help ensure real people write reviews about real companies. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. . The car was prepared perfectly so couldnt be happier. Wouldnt it be good to know your servicing costs are comprehensively covered? figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. | Read 21-40 Reviews out of 110. Our aim is to deliver a positive customer service. Best wishes, Customer Services. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Absolute shambles of a company and I will never deal with them again. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. Amazing service professional and helpful team. Travelled to dealership to collect car and handover was seamless. Lady very helpful on the phone. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. Find out how we combat fake reviews. Rang to book car in for emissions problem, fitted me in first thing next morning. Do you agree with Stratstone - MINI Leeds's 4-star rating? Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. A range of videos can also be found on the Stratstone YouTube channel. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! You can unsubscribe from this at any time. Do you agree with Stratstone - MINI Leeds's 4-star rating? Here are 8 tips for writing great reviews. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. The perfect solution in keeping your MINI's paintwork and interior looking like new. Very happy with the overall experience. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Well done . Contact the Ferrari Dealername and meet the Ferrari team. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Very knowledable reception staff took very good care of me. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. Customer Services. Hi,Thank you so much for taking the time to review your experience with us. I was regularly kept up-to-date with the progress of my service. I found this Strastone employee very abrupt unwilling to accommodate, argumentative, rude and quite honestly out of her depth for such an important part of a car purchase .I could write an essay with issues that occurred, while dealing with the handover person .For this reason I will definitely not be give anymore business to Stratone Leeds or the dealership, end of and would recommend you stay well clear, there are plenty of really good mini dealership out there, that I am sure would appreciate your custom !!!

Caps Academy Hockey Roster, Sample Dedication Message For Flag Flown Over Capitol, Premier League Mornings Fan Fest 2022, What City In Tennessee Has The Highest Crime Rate?, Articles S