Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Youview box used to work, no problem with other gadgets. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 21h23, on Remember all of your recordings and personal data will be deleted. 14-12-2020 I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Switch power off by removing the power cable. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. 04-04-2020 We need to access Maintenance Mode from the start up screen. Once you have had a chance to test it out post back and let me know how you are getting on. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on 22h00, on Until I saw this thread, I was blaming that for this symptom. For help with your TalkTalk TV box, channels and apps. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Read our cookie policy. 14-12-2020 I've sent you a Private message explaining how you can contact the forum moderation team. If you want to continue, just enter the numbers shown on the screen . Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Either way, the box is effectively dead. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Go to the main menu by pressing the blue Home (or YouView) button on your remote. 8h37. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This first happened about a week ago. 03:09 PM. We followed the user guide instructions and Googled every possible solution without luck. 06-05-2019 01-05-2019 However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Registered in England. Factory reset, keep recordings. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. It looks like you're new here. My box has a repeat problem. on mode 4 (interenet reset keeping recordings) are the ones to consider. 04-04-2020 I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. on 05-07-2022 Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. We haven't changed anything. My YouView box no longer starts up. 04-04-2020 On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. My husband . There are various different levels of reset modes 2 (factory reset keeping recordings) . Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. YouView TV Ltd 2023. Only change is that I had to switch channels on broadband recently. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Cheers . I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Very happy. Take a look at the forum I mentioned. Hope you're keeping well in these strange times! 01:40 PM. http://videos.youview.com/support/maintenance_mode.pdf. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Any advice would be appreciated. 11:35 AM, on Glad our loyalty colleagues were able to help. By continuing to browse, you are agreeing to our use of cookies. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Hi John. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Go to the Information & Reset sub-menu. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. If youre using Powerline adapters, make sure these are connected also. (Yes, I have pressed the 'Me Too' button.) This first happened about a week ago. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. It is a bt youview box. 04-04-2020 17h05 Need help with these connections? Instructions for doing this can be found here: Mine has just started doing the same thing. The factory reset keeping recordings worked! David BT TV. Hello. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. YouView TV Ltd 2023. The broadband still keeps dropping. on Factory reset, delete recordings. Are you familar with perforing maintenence mode resets on Youview boxes? We haven't changed anything. 16h45. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. It is described at. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Thanks. Luckily I managed to watch other recordings on catchup. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You do not have permission to remove this product association. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Give it a couple minutes to get itself ready and then it should load as usual. I'll let @JohnC2 as he isn't in the office today. on Youll be greeted with a friendly Hello telling you that your box has restarted. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. OpenReach engineers to the house. YouView box not booting. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 14-12-2020 Visit our full contacts page here. 12h21. I think that hardware failure is a possibility. on To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. The hard drive sounds like its trying to do something but nothing happens. 24-04-2019 This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. The Ethernet cable is securely connected to the Ethernet port. 05-07-2022 Internet/USB Recovery, keep recordings. Make sure you keep the box in standby. Model number 91-00438. It is strange because the catch up players work fine. Check here: https://community.bt.com/t5/notes/privatenotespage, on I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? There are various different levels of reset modes 2 (factory reset keeping recordings) . I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 17h16 I will also have had a BT Youview box from BT just under 6 months now. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. 9h42. If this does not do the trick, then your device may be due for a software update. 02:18 PM. please let us know how you get on with a 4K recording. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. It is a bt youview box. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. I'm really glad to hear you've received the new box and all appears to be well. I take it you arent on a YouView contract with Plusnet, or you would have their box? Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. All rights reserved. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. It also failed any recordings set up remotely or more than 24 hours in advance. If so have you had a chance to test it yet and with large recording on in 4K? 04-04-2020 If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Worked fine until last night. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. This can be causes by it being knocked while it was turned on. on mode 4 (interenet reset keeping recordings) are the ones to consider. Worked fine until last night. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Ive done a factory reset to no avail, any ideas? Turn the power on using the switch found on the back of yourbox. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. YouView TV Ltd 2023. 17h30. Within three seconds press and hold the power button on the front of the box and hold both buttons. YouView+ UHD box stuck loading and needs full factory reset. You'll now see a warning screen. We use cookies on our website. If you speak with our customer loyalty teams they can add This to the account for you. 04-04-2020 If youd like to join in, please sign in or register. 13-04-2020 This happened to me a couple of weeks ago. 15-12-2020 With regards to the non loading, this is normally a sign of a catastrophic failure. 14-12-2020 If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. I'm happy the new box is working well. Are you currently in a TV contract with BT ? Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Then find your instructions below. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. on I would still be inclined to get it replaced under warranty. At that time, I switched it off and left it unplugged for a minute or two. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. The broadband still keeps dropping. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Access from your Country was disabled by the administrator. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 16h55. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. More info. Thanks. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Hi@SiGreenwood Did you receive the new box OK? Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Youview Box stuck on please wait. 24-04-2019 YouView TV Ltd 2023. You can print a freepost label to eturn the box if you wish. The new box should be with you on Monday. Visit our full contacts page here. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Have you upgraded recently ? I'm with PlusNet fibre using a TalkTalk box. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. If not then I'll go for the full factory reset deleting recordings. Thanks, are you saying that you think the hard disk has died then? on Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? 04:00 PM. A YouView Box FAQ. TalkTalk is sending a new TV box. on It took 2 full resets before the box started working again. All Rights Reserved. I've tried that about 15 times now, to no avail. 25-04-2019 01-05-2019 04-04-2020 on (Yes, I have pressed the 'Me Too' button.) We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Press and hold the reset button on the right-hand side of the box. on The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Thanks in advance for any help you can give, on Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Sign in or register to get started. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. 04-05-2019 14-12-2020 You may be able to get it working again by going into Maintenance Mode and performing a reset. 11:52 AM. 14-12-2020 - edited on / 3.3.168: Complete: BT: The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. Select Update Software. In the latter two cases, a message on-screen literally says sorry, selected option failed. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport.

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