They say you have a warranty then give you the run around two supervisors at that! If you do not allow these, then some or all of these functions may not work properly. This time they did ship them. to zero turn riding mowers. But nobody mentioned anything to me when I first set this up. They will not listen to what you say. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. The shop is only open 8-4 weekdays with no weekend hours. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. Defective product will receive free repair. Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. How about giving a poop about the poor customers who made the bad decision to trust your products ! This company is truly a joke save your money, energy and time ! We see that youre on the North America site but appear to be outside the U.S. and Canada. Call Ego support and need to wait about one hour for someone to answer. That never happened. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand This is a crazy policy. Our batteries and chargers are backed by an industry leading 3-year warranty. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. Full terms and conditions are available upon request. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; $1249. Youll get tips and tricks on equipment set-up, preventative almost 2 months to get a battery to replace one that malfunctioned So beware if you try to take them up on their "5 year" year warranty. Visit eReplacementParts.com to find parts for your EGO tools. Be the first to know about new products and innovations. Check out EGOs incredible new Z6 Zero Turn Riding Mower. audioguy1911 6 mo. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Check out our library of quick how-to videos. Their support was quick to get on the phone and it was painless to create a warranty case. This offer is non-transferable and applies only to the original purchaser. && window.URL Any claims other than the right to have the defect rectified as stated in this warranty are excluded. && window.fetch I wish I never bought EGO product. Low Price Guarantee and Free Delivery on orders above $99. This warranty applies only to the original purchaser at retail and may not be transferred. Advertising "5yrs warranty" is false and misleading under AU law! ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; return window.Promise To redeem Insider Dollars, you must be opted in to one of email or mobile. Experience With EGO (Lawn Tools) Customer Support & Warranty. The competitor is located in Australia; The following exclusions apply; . *U@H]$nG``x3@ = Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). This machine is much heavier than a gas mower. } EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E & What would you like to do? })(); Why wasn't I told this during the initial claim? We see that youre on the North America site but appear to be outside the U.S. and Canada. I will never buy one of their products again. 14 0 obj <> endobj endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream Over one hour waits. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. 42 0 obj <>stream Wouldn't take a charge. After multiple tortuous calls to customer service they finally agreed to replace them. This warranty is void if the product has been used for rental purpose. Don't waste your money. There was no reply so I said Hello. I wont buy another Ego product. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. This deposit is refundable when the repair service is deemed to be covered under warranty. I really like the EGO line except for the price of there batteries. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. For the best experience on our site, be sure to turn on Javascript in your browser. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Recently, my lawn mower decided to stop working. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. Price: $6,999 kit with six 12.0Ah batteries and charger. To make a claim, This warranty does not cover parts or consumable accessories subject to wear & tear during use. This warranty applies only to the original purchaser at retail and may not be transferred. Though everybody that I spoke to said "it's normal" to take this long. Ughhh. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. (function () { materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. So in summary -- The initial call with EGO was very good. I told him I have no idea where it is, probably in a storage unit or lost in our move. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. They should be able to help you especially if you tell them the service centers refused to help. Waited two weeks, had to call back again, and no one had done anything. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. })(window,document,'script','dataLayer','GTM-MJ96WTR'); LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . Authorized EGO retailers are identified online at. Offer valid from 1st May - 30thJune 2023. 855-346-5656. Check out our library of quick how-to videos. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. So just over 2 weeks later and I still haven't received it. %PDF-1.5 % Be the first to know about new products and innovations. industry leading 3-year warranty. Verification can help ensure real people write reviews about real companies. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. The battery & charger are kept in my house when the weather is cold. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Its here! Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. For online customer service requests, please email support@egopowerplus.com.au. My attempts at a warranty replacement have been horrendous. It took some talking to get the rep to agree to replace my defective head. To opt out of a category of data collection, select 'No' and save your preferences. New comments cannot be posted and votes cannot be cast. var xmlHttp = new XMLHttpRequest(); Consumer Guarantee Act 1993. Takes all of 3 minutes. Cannot find a repair place nor can Ego find one. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. They do not stand behind their products. I advised she hadnt asked me anything. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. 3 years warranty without registration. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . The proof of purchase (invoice / receipt) needs to be presented when returning the mower. %%EOF Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. They never answered. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . First, know that you can return the mower to where you bought it. var js = document.createElement('script'); We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. The store will not work correctly when cookies are disabled. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. js.onerror = function () { I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). Battery life for a 1/4 acre lot is awful. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Free Delivery. You are also entitled to have the goods repaired The phone call was quick and painless. For the best experience on our site, be sure to turn on Javascript in your browser. This warranty shall be void if the product has been used for rental purposes. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. The message is very annoying. But perhaps the many who get good warranty service do not take the time to review. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. Support is horrific. She hung up on me. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. var theme_settings = { For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. The store will not work correctly when cookies are disabled. The price has been fluctuating a bit but still cheaper than other places: }; Recently, my lawn mower decided to stop working. the warranty registration was also completed. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. EGO POWER+ WARRANTY POLICY. support@egopowerplus.com.auPh New Zealand; 0508 000 346. However it appears to take over 2 weeks just to ship the item. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' Chervon New Zealand Your receipt will be requested upon completion of this registration. Spent a fortune on various Ego tools and the chainsaw stopped working. Shop for your new EGO tools at Total Tools! The worlds worst customer service! EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. } They are so rude. The mower must be returned no later In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. They are clearly not truly interested in providing good customer service, only selling tools. My lawn is 40'x30', doesn't take long to mow. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Then I did leave a message that they did not return. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); Ive never had a a battery go bad from any other manufacturer. returned. This warranty may also be further limited or voided as specifically detailed in the product Manual. View Product View All Products EGO Owner Resources EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. Your receipt will be requested upon completion of this registration. && window.WeakMap console.error('Failed to load polyfill script ' + src); Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. Claims under the warranty must be made within the warranty term. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. j=d.createElement(s),dl=l!='dataLayer'? EGO Power+ Outdoor Power Equipment and Portable Power Products. My wife just laughs at me even attempting to get a reply on the phone. I didn't have any way to see a status on my warranty claim. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. 2 years with registration completed within 90 days from date of purchase. Visit our Contact Us page for additional ways to get help. Pulled out the powehead last weekend to do some trimming only to find it completely dead! BEWARE: EGO battery powered tools warranty is a scam. After 30 minutes of inane questions I was told that I need to take it to a repair shop. Zero customer care. They received the mower and the process began. So any non-AU supplied items have different prefix letters in the serial#! Here I am.7-8 weeks later.without a lawn mower. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. Then in the first year the battery died. Sign up to hear about new Commercial Series tools and innovations. EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. I've charged my EGO 7.5Ah battery about 84 times. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Born in Melbourne, Australia in 1934 . custom: { Nobody answers customer support unless your lucky. Didn't call me back when promised. We see that youre on the North America site but appear to be outside the U.S. and Canada. markings. // object-fit support After that, they said it would need to be repaired but it's covered under warranty. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. One had power, one did not. function browserSupportsAllFeatures() { EGO tools are backed by an industry leading 5-year warranty. Battery works as expected until warranty runs out. classes: false Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). What if you bought a tool only, with no charger? Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. Defective product will receive free repair. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. For the best experience on our site, be sure to turn on Javascript in your browser. Call Ego customer service. Well the battery stopped working on the lawn mower after less than a year. This warranty does not cover normal wear and tear, misuse Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. * For defects caused by material or manufacturing fault. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. I need to put a small deposit down ($20) with Home Depot. For some reason he asked for the serial number of the charger that came with it. Plan on replacing it at the tune of $200-$500. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Anyone can write a Trustpilot review. For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. I've talked to home depot about it, they do nothing. I bought a snow thrower in the fall and when the base plate shattered the first time I used it. Called back a second time and did not get through after another hour. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Chervon has no other liability under this warranty. Do you have no warranty? Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Greenworks will offer warranties of four years on mower parts and only two years on the battery. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. window.lazySizesConfig = window.lazySizesConfig || {}; LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. I asked if she was calling to help me and she replied You havent said anything. than 30 days after the date of purchase. Over one hour waits. If you register your product, well have your information on file when you call us with a question, making the process even easier for you. warranty claim is made, Chervon will replace the defective product or repair the fault. Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. Their board of directors should try calling the help line and see what customers deal with. We stand behind our products, so please call with any concerns or questions. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. xmlHttp.setRequestHeader('Content-Type', 'application/json'); EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. Used them with no issues last fall and packed them away at the end of the season. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. IMO: Warranty is with product. && ('objectFit' in document.documentElement.style); ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. Called the warranty number on Thursday. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. 3178. The offer only applies to walk behind push and self-propelled mowers, it does not apply When my battery dies, I will park the mower and go with gas. new Date().getTime(),event:'gtm.js'});var JavaScript seems to be disabled in your browser. For customer service contact us toll-free at: 1-855-346-5656. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. . The second battery worked for a while, but is not now and I am going through the process described above. So I called their warranty support line to see what could be done (I knew I was within warranty time period). When requesting warranty service, you must present the original dated sales receipt. JavaScript seems to be disabled in your browser. Great, I thought. Claims under the warranty must be made within the warranty term. or abuse. Check out our extensive range online and in-store and grab our latest deals and bonus offers. When requesting warranty service, you must present the original dated sales receipt. How about hiring some help ! are excluded. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. If you are serious about having the best warranty plan, then you go with EGO. question or warranty issue, making the process even easier for you. Ph Australia; 1300 000 346. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. What would you like to do? EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. What would you like to do? No way to text/ email them. Where the product is repaired, Chervon may use refurbished parts. After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. document.head.appendChild(js); For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. For the best experience on our site, be sure to turn on Javascript in your browser. If you register your product, well have your information on file when you call us with a are not covered by this warranty and will not be borne by Chervon. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. Be the first to know about new products, innovations, and offers. For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. Greenworks and EGO slightly differ when it comes to warranty plans. Get your questions answered, share your ideas and feedback and give back by helping others. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair.

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