Please phone their new number 020 8510 7176 to book an appointment. . Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. If you have any issues with Repairs Hub, . . Select a security question. Browse the rails and use your token currency to exchange for new preloved items. The dxw newsletter is a regular update on what we've been doing and thinking about. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. Choose this option to start a new form -. We will attend to a normal repair within 21 workingdays. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. 2008 - 2023. That means freeing up time for a busy call centre agent to process more complex cases. Start a new form. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. Dependencies It's a Next.js app that works with: Service API for Repairs. Around 85,000 litres of rain falls on the average house roof every year. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. Calls Landing You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. Local Government Ombudsman An example of a normal repairwould bereplacing tap washers. This work took four weeks. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. This process can be a continuous cycle. The project was established when Hackney Councils public health and football development teams approached Celtic FC Foundation after local refugees and asylum seekers said that they wanted more football-based activities and opportunities to exercise and build friendships and new networks.Saturdays tournament was the final stage of the project, a pilot aimed at improving physical and mental health outcomes of asylum seekers living in hostel accommodation in Hackney. Item details. These included changes to content, iterations of the journey paths, and the development of new features to increase functionality. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. 55% of repairs being reported in the service now do not require a call. If you are not happy with that approach, we will action a stage 2. This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. We can also advise you on setting up a school composting scheme. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. Calls Landing If you have a complaint, please let us know and we will do our best to resolve the issue. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Hackney residents can try reusable nappies for free by applying for a 70 voucher. Communal repairs are usually in areas that people share. Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. 6617101. The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. Weve teamed up with GetComposting to offer discounted home compost bins. PO Box 4771 ALT. When we started working with Hackney, the vast majority of repairs were reported by phone. Reserve your place here. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. If you detect a leak you should contact our repairs centre on 0208 356 3691. The Council consulted on proposals for each play area in 2022, with over 800 people having their say on plans for the play areas. Around half of. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. @hackneycouncil. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. As part of this work, we wanted to make it easier and simpler to understand the ongoing performance of Report a Repair. Please sign in with your Hackney email account. We are collecting warm coats to give to residents in need. Great place to work. Anything you once valued or will be valued by someone else. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. We have target times to carry out any repairs that we are responsible for. To do this, it engaged us to work in partnership with FutureGov. . People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. An officer will be asked to respond to the matters raised and their decision will be final. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. Sign up to our mailing list or follow Greener Hackney on social media: Around Hackney, there are 90 clothing banks where you donate clothes to our partnering charities: Clothes and textiles in good condition will be donated and sold for re-use in charity shops. The donation period for March 2023 is between 1 and 29 March 2023. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. Sign in Sign in with Google. We aim to respond at this stage within an average of 20 working days. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. The Mayor of Hackney has set out an action plan. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. All small electrical goods will be safety tested on the day. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! It also allows them to book appointment slots for more simple repairs at a time that suits them. Answer to selected security question. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Mayor of Hackney, Cllr McKenzie and carpenter Anton Christophe, Cllr Clayeon McKenzie, Cabinet Member for Housing Services, Drive to improve our repairs service continues as pandemic backlog cleared. Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs.

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